ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents' homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
We are looking for a
Regional Contract Manager
to join our high-performing South West region. Working closely with the Regional Head of Service, you will play a pivotal role in driving operational performance, ensuring compliance, managing contractor relationships and identifying opportunities for continuous improvement.
Alongside overseeing contractor performance and commercial outcomes, you will act as a trusted advisor to operational leaders, providing insight, challenge and support to help deliver excellent resident outcomes. You will work closely with Service Managers, offering coaching, guidance and operational challenge, while using performance data, KPI reporting and business insight to drive continuous improvement across the region. The role also supports workforce planning and recruitment activity, expenditure management, compliance assurance and the development of strong relationships with internal and external stakeholders, including local authorities, contractors and specialist partners.
Key responsibilities Lead contractor performance and commercial review activities. Monitor and analyse operational performance data, identifying trends, risks and improvement opportunities. Support governance, compliance and health and safety assurance processes, including management of escalated risks and Evotix reporting. Coordinate responses to Executive Team enquiries, MP correspondence, Ombudsman investigations and complex resident issues. Support management of regional expenditure, including temporary accommodation and associated costs. Provide oversight of compliance requirements including Building Regulations, FENSA and other statutory obligations. Produce and present performance reports, recommendations and action plans to support operational decision-making. Identify and implement service improvement opportunities, driving efficiencies and improved customer outcomes. Provide deputy support to the Regional Head of Service when required.
About you Strong analytical and problem-solving skills. Experience working within an operational, commercial or service delivery environment. Contract management experience. Excellent communication and stakeholder management abilities. Confidence presenting information and influencing decision-making. Strong organisational skills and the ability to manage multiple priorities. A proactive, collaborative and solutions-focused approach. Experience working with contractors, suppliers or external partners to achieve performance outcomes.
Desirable experience Social housing experience. Repairs and maintenance background. Experience handling complaints, escalations or regulatory enquiries. Experience supporting service managers or operational teams in a leadership, advisory or performance improvement capacity.
This is an opportunity to make a genuine impact across a diverse and rewarding service, working with experienced leaders and colleagues who are passionate about delivering excellent outcomes for residents. You will be empowered to challenge, improve and innovate, helping to shape how services are delivered across the region.
If you are commercially minded, naturally curious, confident working with stakeholders at all levels and motivated by continuous improvement, apply today and help us deliver services that make a real difference.
TGPCVL
Benefits Holidays:
We offer 25 – 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years' service, capped at 4 days). Competitive Pension Scheme:
We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal:
We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay:
Annual Performance Score bonus subject to eligibility Life Assurance:
For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options:
There are a couple of health care schemes available depending on the post grade VDU/DSE:
Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme
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Regional Contract Manager in Plymouth employer: Guinness Partnership
The Guinness Partnership is an exceptional employer, dedicated to creating a supportive and inclusive work environment in Oldham. With a strong focus on employee wellbeing, we offer generous holiday allowances, a competitive pension scheme, and various health plan options, ensuring our team members feel valued and secure. Our commitment to professional growth and community impact makes us a rewarding place to work for those looking to make a difference in the lives of our residents.
