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- Tasks: Coordinate complex repairs and manage resources effectively for our housing services.
- Company: Join The Guinness Partnership, a leading provider of affordable housing in England.
- Benefits: Enjoy hybrid working, competitive salary, 27 days holiday, and a fantastic benefits package.
- Why this job: Be part of a customer-focused team making homes safe and enjoyable for residents.
- Qualifications: Experience in customer service, strong organisational skills, and NVQ II or equivalent required.
- Other info: Flexible working with three office days and two remote days; great opportunities for growth.
The predicted salary is between 25000 - 35000 £ per year.
ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents\’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live.
About the role
We are looking for a Planned Works Co-ordinator to join our London team to support with the delivery of complex repairs by delivering effective resource management.
We are a customer focused organisation, so we know that how we do things is just as important as what we do. You will not only have great customer service skills, but you will also be highly organised with excellent time management skills.
We know that flexibility is important, for this role we offer hybrid working with three office-based days and two days remote working.
Key essential requirements of the role:
- Experience of working in a customer focused environment.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
- Microsoft office including Word and Excel.
- Educated to NVQ II or equivalent GCSEs.
Desirable requirements:
- Experience of scheduling work.
- Experience of working with sub-contractors.
Guinness Property have an outstanding benefits package to reward hard work and commitment to our values, this includes:
- Competitive salary of £31,315 per year
- Hours of work are Monday to Friday 8:00am – 5:00pm on Monday – Thursday & 8:00am – 4:00pm on Friday
- 27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service
- Healthcare Cashback Plan
- Pension Contributions – up to 9% matching contributions
- 3 x Life Assurance
- Employee Assistance Programme which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice.
- A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out.
*Salary includes a £4,000 local job supplement.
If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.
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Benefits
• Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay Annual Performance Score bonus subject to eligibility
• Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options There are a couple of health care schemes available depending on the post grade
• VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme
Planned Works Coordinator in City of London employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planned Works Coordinator in City of London
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Planned Works Coordinator. Understanding the nuances of resource management and customer service in a housing context will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the housing and maintenance sector. Engaging with current employees or industry contacts can provide insights into the company culture at The Guinness Partnership and may even lead to referrals.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel. Being proficient in data management and reporting will be crucial for this role, and showcasing these skills in conversations can give you an edge.
✨Tip Number 4
Prepare examples from your past experience that demonstrate your ability to work under pressure and meet performance targets. Having specific scenarios ready will help you articulate your fit for the role effectively.
We think you need these skills to ace Planned Works Coordinator in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-focused environments and showcases your organisational and time management skills. Use specific examples that demonstrate your ability to meet performance targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the values of The Guinness Partnership. Emphasise your experience with databases, scheduling work, and working under pressure, as these are key aspects of the Planned Works Coordinator position.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office, particularly Word and Excel. Mention any experience you have with sub-contractors or managing complex repairs, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Guinness Partnership
✨Showcase Your Customer Service Skills
As a Planned Works Coordinator, you'll need to demonstrate your customer service experience. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Skills
This role requires excellent time management and organisational abilities. Be ready to discuss specific methods or tools you use to stay organised, especially in fast-paced environments. Mention any experience with scheduling work or managing multiple tasks simultaneously.
✨Familiarise Yourself with Relevant Software
Since the job involves working with databases and Microsoft Office, brush up on your skills in Excel and Word. You might be asked to explain how you've used these tools in previous roles, so think of relevant examples that showcase your proficiency.
✨Understand the Company’s Values
The Guinness Partnership values equality and customer focus. Research their mission and values, and be prepared to discuss how your personal values align with theirs. This will show your genuine interest in the company and its commitment to providing great homes and services.
