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- Tasks: Lead and develop a team to deliver top-notch repairs and maintenance services.
- Company: Join The Guinness Partnership, a leader in housing and community support.
- Benefits: Enjoy generous holidays, a competitive pension, and lifestyle perks.
- Why this job: Make a real difference in residents' lives while advancing your career.
- Qualifications: Experience in team management and relevant trade qualifications required.
- Other info: Flexible working options and excellent career growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
The repairs and maintenance teams at The Guinness Partnership are critical to our success. They provide day-to-day responsive repairs to our residents as well as the refurbishment of empty homes.
We have a new opportunity for a Service Manager to join the Guinness Property Responsive Repairs Team. This is a full time, permanent role based in the Greater Manchester region. Reporting to the Repairs Delivery Manager, the Service Manager will support, develop and manage an area-based team of trade operatives, to ensure that our residents receive a quality and professional service. You will spend time visiting properties within your area, as well as spending time in the Oldham office, with the option to spend 1-2 days working from home.
What we are looking for:
- Experience of motivating, managing and performance managing operational teams.
- Up to date knowledge of housing sector best practice and relevant legislation.
- Knowledge and experience of sub-contractor management.
- Experience of successfully delivering an excellent customer focussed repair service.
- Experience of repairs management information systems.
- Excellent oral and written communications.
Essential qualifications:
- Relevant Technical qualification - trade NVQ level 3 or equivalent.
- NVQ III First Line Management.
This position will require a basic DBS check, which will be paid for by The Guinness Partnership.
Benefits:
- Holidays: We offer 25 - 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
- Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
- Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
- Performance Pay: Annual Performance Score bonus subject to eligibility.
- Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death.
- Health Plan Options: There are a couple of health care schemes available depending on the post grade.
- VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work.
- Access to the Finance wellbeing portal.
- Professional subscription annual payment.
- Travel season ticket loan.
- Car lease scheme.
Service Manager - Repairs in Manchester employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Repairs in Manchester
✨Tip Number 1
Get to know the company inside out! Research The Guinness Partnership, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to service management and repairs. Think about your past experiences and how they align with the role. We want you to shine when it’s your turn to talk!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining The Guinness Partnership and ready to take the next step in your career.
We think you need these skills to ace Service Manager - Repairs in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing operational teams and any relevant qualifications. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how you meet the essential criteria and share specific examples of your achievements. We love seeing your personality come through, so don’t hold back!
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. We appreciate well-structured documents that are easy to read, so keep it professional yet approachable.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Guinness Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of building construction, repairs, and safety legislation. The interviewers will likely ask you about these topics, so being well-versed will show them you're the right fit for the Service Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific situations where you improved performance or resolved conflicts. This will demonstrate your ability to lead the operational teams effectively.
✨Customer Focus is Key
Be ready to discuss how you've delivered excellent customer service in previous roles. Share stories that highlight your commitment to residents and how you’ve handled any challenges in providing a quality repair service.
✨Get Familiar with Their Systems
Since experience with repairs management information systems is essential, do some research on common systems used in the housing sector. If you have experience with any specific software, be sure to mention it during the interview.