JOB DESCRIPTION About Us Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our residents' homes are safe and maintained to a high standard.
About the role We are looking for a Service Manager to join our London team. This is a permanent role working 40 hours per week. Normal working hours are 8:00am - 4:30pm, Monday to Friday. You will also be required to work a 10:30am - 7:00pm late shift and a Saturday morning on a rotational basis.
As the new Service Manager, you will lead and develop the Responsive Repairs team in East London to deliver high-quality, first-time-fix repairs in residents' homes across the region.
You will manage the team's productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor performance and compliance and ensure the relevant resources are in place.
The postcodes covered within your designated patch are EC1R, EC1V, N1, N16, N19, N4, N7 & NW8.
You will primarily be supporting operatives within your designated area, with some administrative duties carried out from our central London office, as well as the flexibility to work from home on occasion.
Essential requirements of the role
Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
Experience of leading, managing, developing and motivating operational teams.
Up to date knowledge of housing sector best practice and relevant legislation.
Experience of successfully delivering an excellent customer focused repair service.
Essential Qualifications:
Relevant Technical qualification - trade NVQ level 3 or equivalent.
To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria.
The advertised salary includes a Local Job Supplement of £4,000 TGPCVL Benefits Holidays: We offer 25
27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years' service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
Benefits
Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
Performance Pay: Annual Performance Score bonus subject to eligibility
Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade
VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme
Service Manager (Responsive Repairs) in London employer: Guinness Partnership
The Guinness Partnership is an exceptional employer, dedicated to creating a supportive and inclusive work environment in Oldham. With a strong focus on employee wellbeing, we offer generous holiday allowances, a competitive pension scheme, and various health plan options, ensuring our team members feel valued and secure. Our commitment to professional growth and community impact makes us a rewarding place to work for those looking to make a difference in the lives of our residents.
