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- Tasks: Join us as a Leasehold Officer, delivering top-notch service to homeowners and ensuring compliance.
- Company: The Guinness Partnership is a leading affordable housing provider, dedicated to community and resident satisfaction.
- Benefits: Enjoy 25-27 days holiday, a competitive pension scheme, lifestyle benefits, and performance bonuses.
- Why this job: Be part of a customer-focused team, making a real impact in people's lives while developing your skills.
- Qualifications: Proven customer service experience, strong organisational skills, and a commitment to continuous professional development.
- Other info: Hybrid working model with 3 days in the office and 2 days from home.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION About the role We have an exciting opportunity for a Leasehold Officer to join our team on a permanent, full-time contract, based in Euston Road, London. The successful applicant will be required to deliver a responsive, and pro-active customer-focused service to homeowners, within defined policies and procedures and in accordance with the terms of contracts and performance standards agreed by Guinness. You will work closely with the wider Customer Services directorate to ensure all processes, policies, and procedures are developed and shaped for homeowner customers and build high levels of customer satisfaction. You will be responsible for reviewing and issuing regulatory notices for Section20 and overseeing the Fire Risk Assessment compliance within your designated region as well as permissions for alterations and adaptations. We operate a hybrid working model with a 3-day office-based requirement at our office in Euston Road and two days from home. What we\’re looking for We are a customer-focussed organisation so we know that how we do things is just as important as what we do. So, it\’s essential you have great customer service skills and a willingness to go the extra mile to get the job done. You\’ll also be able to demonstrate: Proven customer service experience. Proven ability to manage a varied workload, meeting performance targets. Ability to develop processes and systems according to changing needs. Focused on positive outcomes for the customer. Experience of working in a high-performance customer-centric team delivering high levels of customer satisfaction. Excellent organisational and team working skills – ability to prioritise tasks and juggle changing priorities. Excellent oral and written communications. Good knowledge of Microsoft Office. Demonstrable commitment to continuous professional development. Committed to service development in response to customer needs. If you\’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). • Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. • Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. • Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme TPBN1_UKTJ
Leasehold Officer employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Officer
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Leasehold Officer, especially around customer service and compliance. Understanding the nuances of Section 20 notices and Fire Risk Assessments will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of The Guinness Partnership to gain insights into their company culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills and ability to manage a varied workload. Be ready to discuss how you've successfully navigated challenges in a customer-centric environment.
✨Tip Number 4
Research The Guinness Partnership's values and recent initiatives. Being able to speak about how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a good cultural fit.
We think you need these skills to ace Leasehold Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Leasehold Officer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven customer service experience and any relevant skills that align with the role. Use specific examples to demonstrate how you've successfully managed a varied workload and met performance targets in previous positions.
Showcase Communication Skills: Since excellent oral and written communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with customers or team members in the past.
Express Commitment to Development: Mention your commitment to continuous professional development in your application. Highlight any relevant training or courses you've completed that demonstrate your dedication to improving your skills and adapting to changing needs.
How to prepare for a job interview at Guinness Partnership
✨Showcase Your Customer Service Skills
Since the role of a Leasehold Officer is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to go the extra mile for customers.
✨Demonstrate Organisational Skills
The job requires managing a varied workload and prioritising tasks effectively. Be ready to discuss how you organise your work, manage deadlines, and adapt to changing priorities. Use real-life scenarios to illustrate your approach.
✨Familiarise Yourself with Relevant Policies
Understanding the policies and procedures related to leasehold management will give you an edge. Research the relevant regulations, such as Section 20 notices and Fire Risk Assessments, and be prepared to discuss how you would apply them in your role.
✨Communicate Clearly and Confidently
Excellent oral and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Consider preparing a few questions to ask the interviewer, demonstrating your interest in the role and the company.
