Income Officer in Oldham

ABOUT US

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

JOB DESCRIPTION

We have an exciting opportunity for an Income Officer to join the Guinness Team. This is a permanent, part-time vacancy based in our Oldham, Bower House office, working 23 hours per week. We operate on a hybrid working model, working three days in the office and two at home.

The shift times for this role are, Monday and Tuesday, 1pm – 5pm, Wednesday, 9am – 5pm, Thursday and Friday, 1pm – 5pm.

We are a dedicated team working hard to deliver an amazing customer-focused service in a specialized area of work. Our team is responsible for processing all Accounts Receivable transactions to customers and local authorities.

The successful candidate will also be required to chase payment for any unpaid invoices and tailor their approach to our customers across the business. Accounts receivable experience is necessary.

As an Income Officer, you will work effectively alongside your colleagues and be the first point of contact for both internal and external queries and, be responsible for ensuring all invoices are processed on time directly to the customers accounts.

About you

This is a busy position and the ability to juggle lots of different tasks is essential along with experience of working to tight deadlines, good listening skills, and a can do attitude. Excellent customer service skills and an understanding of the importance of communication – either by phone, email, or letter – is also essential along with excellent attention to detail and the ability to follow agreed procedures.

You will also be able to demonstrate:

Essential:

• Good knowledge of Microsoft Office, particularly Excel.
• Proven customer service experience.
• A commitment to teamwork and the ability to adapt to change and be flexible.
• Good time management and organizational skills.
• Good oral and written communication.
• Demonstrates the Guinness Behaviours.

Desirable:

• Experience in transaction processing.
• Experience in using a housing management rent accounting system.
• Experience in using a finance system.

Essential Qualifications:

• Level 2 Maths & English qualification

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

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Benefits

• Holidays:We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme:We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal:We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay:Annual Performance Score bonus subject to eligibility
• Life Assurance:For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options:There are a couple of health care schemes available depending on the post grade
• VDU/DSE:Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work

Additional benefits include:

• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme