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- Tasks: Engage with customers face-to-face, providing housing management services in Stevenage and surrounding areas.
- Company: Join The Guinness Partnership, a leading provider of affordable housing in England, dedicated to community service.
- Benefits: Enjoy 25-27 days holiday, a competitive pension scheme, and lifestyle benefits for everyday savings.
- Why this job: Be part of a customer-focused team making a real impact in the community while developing your skills.
- Qualifications: Experience in housing and excellent customer service skills are essential; self-motivation is key.
- Other info: Interviews via MS Teams; a basic DBS check will be required.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
About the role
We have a full-time opportunity for a Customer Liaison Officer covering Stevenage, Welwyn Garden City and the surrounding areas. This is a field-based role, and you will be required to travel in and around the region. You will be part of a dedicated team of Customer Liaison Officers, all working hard to provide an amazing customer-focused service. As a Customer Liaison Officer, you will provide housing management service in a defined area. You will be the face of Guinness, and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.
What we’re looking for
We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. You’ll also be able to demonstrate:
- Excellent customer service delivery, demonstrating good communication and relationship-building skills.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work ‘on the go' using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data.
- Ability to work with IT systems on the go.
- Able to demonstrate Guinness behavioural competencies.
This position will require a basic DBS check which will be paid for by The Guinness Partnership.
Interview process: Interviews will take place on MS Teams from Monday 7th July 2025. To be considered for an interview, you must provide us with your personal statement outlining your skills, knowledge and experience with evidence how these meet the essential criteria in the role profile.
Benefits
- Holidays: We offer 25-27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
- Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
- Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
- Performance Pay: Annual Performance Score bonus subject to eligibility.
- Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death.
- Health Plan Options: There are a couple of health care schemes available depending on the post grade.
- VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work.
- Access to the Finance wellbeing portal.
- Professional subscription annual payment.
- Travel season ticket loan.
- Car lease scheme.
Housing Customer Liaison Officer in Stevenage employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Liaison Officer in Stevenage
✨Tip Number 1
Familiarise yourself with The Guinness Partnership's mission and values. Understanding their commitment to customer service and community will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your customer service skills and problem-solving abilities. Be ready to discuss specific situations where you went the extra mile for a customer, as this role heavily focuses on customer interaction.
✨Tip Number 3
Since this is a field-based role, practice discussing how you manage your time and resources effectively while working independently. Highlight any experience you have with mobile technology and how it has helped you stay organised in previous positions.
✨Tip Number 4
Research common challenges faced in housing management and think about how you would approach these issues. Being able to articulate your understanding of the sector and potential solutions will demonstrate your readiness for the role.
We think you need these skills to ace Housing Customer Liaison Officer in Stevenage
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Housing Customer Liaison Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Prepare a personal statement that clearly outlines your skills, knowledge, and experience. Use specific examples to demonstrate how you meet the essential criteria mentioned in the job profile.
Highlight Customer Service Skills: Since this role is customer-focused, emphasise your customer service skills in your CV and personal statement. Provide examples of how you've successfully built relationships and resolved issues in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Guinness Partnership
✨Showcase Your Customer Service Skills
As a Housing Customer Liaison Officer, your ability to deliver excellent customer service is crucial. Prepare examples of how you've successfully handled customer interactions in the past, focusing on your communication and relationship-building skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your decision-making process and the positive outcomes that resulted from your actions.
✨Familiarise Yourself with Mobile Technology
Since this role requires working on the go, ensure you're comfortable discussing your experience with mobile technology and IT systems. Be prepared to explain how you've used these tools to enhance your efficiency in previous positions.
✨Prepare for Behavioural Questions
The Guinness Partnership values certain behavioural competencies. Think about situations where you've demonstrated resilience, adaptability, and self-motivation. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
