ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION About the Role Our Repairs and Maintenance team is seeking an experienced Service Manager to join the Guinness Property team in Havant . This is a permanent position working 40 hours per week, covering operational hours between 8:00 am and 7:00 pm, Monday to Friday, plus Saturday mornings. Later shifts and Saturday coverage are shared on a rota basis. This role leads and supports an area-based operational team in delivering a high-quality Responsive Repairs service. You will drive performance, ensure excellent customer outcomes, and maintain high standards of service delivery across the team. We currently operate a hybrid working model, combining office, site-based and home working. A works van will be provided for business use. As this role covers Portsmouth, Waterlooville and the surrounding areas, the successful candidate should be based within these locations or within a reasonable commuting distance to support operational requirements effectively. What we are looking for You will have experience leading, managing and developing operational teams, together with a strong understanding of building construction, social housing repairs, and relevant health and safety legislation. You will also have practical trade experience, supported by a relevant NVQ or City & Guilds qualification. In addition, you will be able to demonstrate the following: Essential skills and experience Up-to-date knowledge of building construction, maintenance, repairs, and safety legislation. Experience leading, managing, developing and motivating teams. Strong knowledge of housing sector best practice and relevant legislation. Experience of subcontractor management. Proven ability to deliver a high-quality, customer-focused repairs service. Experience using repairs management information systems. Excellent written and verbal communication skills. Ability to effectively manage and improve operational team performance. A commitment to demonstrating the Guinness Behaviours. Desirable skills and experience Experience working as part of a management team delivering frontline services. Excellent organisational and time management skills. Qualifications: Essential Relevant technical qualification, such as a Trade NVQ Level 3 or equivalent. NVQ Level 3 in First Line Management. Desirable Site Management Safety Training Scheme (SMSTS) qualification. Additional Information This position is subject to a Basic DBS check, which will be funded by The Guinness Partnership. If you would like to learn more about the responsibilities of the role and ensure that you meet the essential criteria, please refer to the role profile. TGPCVL Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme TPBN1_UKTJ
Service Manager in Hampshire employer: Guinness Partnership
The Guinness Partnership is an exceptional employer, dedicated to creating a supportive and inclusive work environment in Oldham. With a strong focus on employee wellbeing, we offer generous holiday allowances, a competitive pension scheme, and various health plan options, ensuring our team members feel valued and secure. Our commitment to professional growth and community impact makes us a rewarding place to work for those looking to make a difference in the lives of our residents.
