JOB DESCRIPTION
Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; places where our residents are proud to live. Guinness Property has a new opportunity for a Disrepair Coordinator to join our team on a full-time, permanent basis. The role is based in Oldham and offers a hybrid working arrangement, combining office-based working with home working to provide flexibility and work-life balance.
About the role
As a Disrepair Coordinator you will be responsible for coordinating and supporting the effective management of disrepair cases from initial claim through to resolution. You will plan and manage surveyor diaries, coordinate inspections and repair appointments, and work closely with residents, contractors and internal teams to ensure repairs are delivered within agreed timescales, legal requirements and service standards.
Maintaining accurate case records, scheduling information and communication updates will be key to ensuring a smooth customer journey and effective case progression. You will also support the legal and financial administration of disrepair cases by processing new claims, preparing high-quality court and disclosure bundles, maintaining settlement and compensation records, and ensuring compliance with pre-action protocols and GDPR requirements.
In addition, you will promote safe working practices, adhere to Health & Safety standards, and support safeguarding responsibilities by identifying and escalating any concerns relating to customer wellbeing throughout the disrepair process. You will be able to demonstrate these essential skills: Experience of working in a customer-focused environment. Experience of working within agreed performance targets. Excellent oral and written communications.
Proven ability to work methodically, follow agreed procedures and accurately record data and information. Microsoft Office including Word and Excel. Ability to work in a fast-paced environment and under pressure. Experience of working with databases. Evidence of competency in a relevant trade. Demonstrate the Guinness Behaviours.
Essential qualifications:
Educated to NVQ Level 3 or equivalent A levels. If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. TGPCVL Benefits Holidays: We offer 25 – 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years' service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
Benefits
Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
Performance Pay: Annual Performance Score bonus subject to eligibility
Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade
VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes.
Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents' homes are safe and maintained to a high standard. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Disrepair Coordinator in Failsworth employer: Guinness Partnership
The Guinness Partnership is an exceptional employer, dedicated to creating a supportive and inclusive work environment in Oldham. With a strong focus on employee wellbeing, we offer generous holiday allowances, a competitive pension scheme, and various health plan options, ensuring our team members feel valued and secure. Our commitment to professional growth and community impact makes us a rewarding place to work for those looking to make a difference in the lives of our residents.
