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- Tasks: Join us as an Estate Assistant, maintaining gardens and communal areas while ensuring top-notch service.
- Company: The Guinness Partnership is a leading provider of affordable housing, dedicated to community and customer service.
- Benefits: Enjoy 25-27 days holiday, a competitive pension scheme, and lifestyle benefits for shopping and leisure.
- Why this job: Be part of a customer-focused team that values your contribution and offers growth opportunities.
- Qualifications: Experience in grounds maintenance and customer service, with a full UK driving license required.
- Other info: This is a permanent, full-time role across West London, perfect for those who love working outdoors.
The predicted salary is between 24000 - 33600 £ per year.
ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
About the Role
We have an exciting opportunity for an Estate Assistant to join our team on a permanent, full-time basis across our sites in West London and surrounding areas. You will provide a high-quality cleaning, grounds, and gardening service, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external areas well maintained by undertaking tasks such as basic gardening and refuse removal.
You will represent Guinness on site, fostering positive working relationships with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts.
What we're looking for
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate the below essential skills:
- Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.
- Experience and knowledge of lawn, shrub, and plant care.
- Proven experience of achieving high levels of customer satisfaction.
- Ability to carry out physical tasks within Health & Safety guidelines.
- Ability to work effectively within a team and without high levels of supervision.
- Able to demonstrate Guinness Behaviours.
- Knowledge of Health & Safety legislation, including COSHH and PPE.
- Full UK driving license.
Desirable Qualifications
- NVQ 2 in Horticulture or of RHS/City and Guilds/HND equivalent.
- PA1 and PA6 NPTC Certificates.
Benefits
- Holidays: We offer 25 - 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
- Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
- Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
- Performance Pay: Annual Performance Score bonus subject to eligibility.
- Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death.
- Health Plan Options: There are a couple of health care schemes available depending on the post grade.
- VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work.
- Additional benefits include: Access to the Finance wellbeing portal, Professional subscription annual payment, Travel season ticket loan, Car lease scheme.
Estate Assistant in Hayes employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Assistant in Hayes
✨Tip Number 1
Familiarise yourself with The Guinness Partnership's values and mission. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your experience in grounds maintenance and customer service during any informal conversations or networking opportunities. This will help you stand out as a candidate who not only has the technical skills but also the interpersonal skills that are crucial for this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've achieved high levels of customer satisfaction in previous roles. This could involve sharing stories about resolving issues or going above and beyond for clients, which will demonstrate your commitment to the role.
✨Tip Number 4
If you have any relevant qualifications, such as NVQ in Horticulture or health and safety certifications, be ready to discuss these in detail. Showing that you have the necessary training will reinforce your suitability for the Estate Assistant position.
We think you need these skills to ace Estate Assistant in Hayes
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Estate Assistant position. Tailor your application to highlight relevant experience in grounds maintenance and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you delivered grounds maintenance or had customer-facing responsibilities. Use specific examples to demonstrate your ability to achieve high levels of customer satisfaction.
Showcase Your Skills: Make sure to mention your knowledge of Health & Safety legislation, including COSHH and PPE, as well as any qualifications like NVQ 2 in Horticulture. This will show that you are well-prepared for the role.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working with The Guinness Partnership. Mention how your values align with their commitment to providing great service and homes for customers.
How to prepare for a job interview at Guinness Partnership
✨Know the Company
Before your interview, take some time to research The Guinness Partnership. Understand their mission, values, and the services they provide. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As an Estate Assistant, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've gone the extra mile for a customer or resolved a challenging situation. Highlighting your customer service skills will be crucial.
✨Showcase Your Experience
Be ready to discuss your previous experience in grounds maintenance and gardening. Talk about specific tasks you've handled, such as lawn care or refuse removal, and how you ensured compliance with health and safety standards. This will demonstrate your suitability for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the challenges they face, or opportunities for professional development. Asking questions shows your enthusiasm and interest in the position.
