Estate Assistant

Estate Assistant

London Full-Time No home office possible
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At a Glance

  • Tasks: Join us as an Estate Assistant, maintaining gardens and communal areas while ensuring top-notch service.
  • Company: Guinness is a customer-focused organisation dedicated to quality and community engagement.
  • Benefits: Enjoy 25-27 days holiday, a competitive pension scheme, and lifestyle benefits for everyday savings.
  • Why this job: Be part of a supportive team, make a difference in your community, and develop valuable skills.
  • Qualifications: Experience in grounds maintenance, strong customer service skills, and a full UK driving license required.
  • Other info: Work 28 hours a week over 4 days, with opportunities for personal growth and development.

JOB DESCRIPTION About the Role We have an opportunity for an Estate Assistant to join our team on a permanent, part-time basis across our sites in Hackney and surrounding areas. You will provide a high-quality cleaning, grounds, and garden service, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and gardening. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. The requirement for this role is 28 hours per week working over 4 days during the hours of 8:00am – 4:00pm. What were looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate the below essential skills: Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. Experience and knowledge of lawn, shrub, and plant care. Proven experience of achieving high levels of customer satisfaction Ability to carry out physical tasks within Health & Safety guidelines. Ability to work effectively within a team and without high levels of supervision. Able to demonstrate Guinness Behaviours Knowledge of Health & Safety legislation, including COSHH and PPE Full UK driving license. To find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile. To be considered for this role please follow the online application process by submitting your CV or get in touch to learn more. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile REEDTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme TPBN1_UKTJ

Estate Assistant employer: Guinness Partnership

Guinness is an exceptional employer, offering a supportive work culture that prioritises customer satisfaction and employee well-being. As an Estate Assistant in Hackney, you will enjoy flexible part-time hours, competitive benefits including generous holiday allowances and a robust pension scheme, as well as opportunities for personal growth and development within a collaborative team environment. Join us to make a meaningful impact in your community while enjoying a rewarding career.
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Contact Detail:

Guinness Partnership Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Estate Assistant

✨Tip Number 1

Familiarise yourself with the specific areas in Hackney where you'll be working. Understanding the local community and its needs can help you build rapport with customers and colleagues, which is crucial for this role.

✨Tip Number 2

Brush up on your knowledge of Health & Safety legislation, especially COSHH and PPE requirements. Being able to demonstrate your understanding of these regulations during an interview will show that you're serious about safety and compliance.

✨Tip Number 3

Highlight any previous experience you have in grounds maintenance or gardening. Be ready to discuss specific tasks you've completed, such as lawn care or shrub maintenance, to showcase your expertise.

✨Tip Number 4

Prepare examples of how you've gone the extra mile in customer service roles. This could include resolving complaints or enhancing customer satisfaction, as this position values a strong customer-focused approach.

We think you need these skills to ace Estate Assistant

Grounds Maintenance Experience
Customer Service Skills
Knowledge of Lawn, Shrub, and Plant Care
Health & Safety Compliance
Ability to Perform Physical Tasks
Teamwork Skills
Self-Motivation
Communication Skills
Problem-Solving Skills
Knowledge of COSHH and PPE Regulations
Full UK Driving License
Attention to Detail
Time Management Skills

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Estate Assistant position. Make sure you can demonstrate how your experience aligns with their needs.

Tailor Your CV: Customise your CV to highlight relevant experience in grounds maintenance, customer service, and any specific skills mentioned in the job description, such as knowledge of Health & Safety legislation.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've gone the extra mile in previous positions and how you embody the values of Guinness.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Guinness Partnership

✨Showcase Your Customer Service Skills

Since the role requires great customer service skills, be prepared to share examples of how you've gone the extra mile for customers in previous positions. Highlight any specific situations where your actions led to high levels of customer satisfaction.

✨Demonstrate Your Grounds Maintenance Experience

Make sure to discuss your professional experience in delivering grounds maintenance. Be specific about the types of sites and garden types you've worked with, and mention any relevant techniques or knowledge you have regarding lawn, shrub, and plant care.

✨Understand Health & Safety Regulations

Familiarise yourself with Health & Safety legislation, including COSHH and PPE requirements. During the interview, be ready to discuss how you ensure compliance with these guidelines in your work, as this is crucial for the role.

✨Prepare for Teamwork Scenarios

The ability to work effectively within a team is essential. Think of examples from your past experiences where you collaborated with colleagues or contractors to achieve a common goal, and be ready to share these during the interview.

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