ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION About the role We are delighted to offer a new opportunity for a Customer Support Officer to join the Guinness team in Oldham. This full-time, up to 12 month Fixed term Contract role offers a 35-hour working week and a hybrid working arrangement, giving you the flexibility to balance office and home working. What we are looking for We are looking for someone who canprovide tailored tenancy sustainment support to residents, helping them maximise income, access benefits, manage finances and maintain successful tenancies. Working closely with internal teams, local authorities and support agencies, you will offer expert advice, promote independence and provide help to improve resident wellbeing. You will also be able to demonstrate these essential skills Essential: Proven experience of working closely with residents in the housing sector. Proven knowledge of current welfare and housing benefits. Experience and success of cross agency working to deliver positive results in a collaborative manner. Proven ability to communicate complex information to colleagues and residents sufficiently to aid their understanding and actions. Proven ability to advocate on behalf of the company and/or residents when dealing with local authorities and other benefit agencies. Good administration skills. Good oral and written communications. Good knowledge of Microsoft Office. Demonstrates the Guinness Behaviours. Desirable: Up to date knowledge of new initiatives in the housing sector. Experience of providing cross-cutting services in the voluntary or statutory sector. Knowledge of current thinking in the sustaining tenancies field. A basic DBS check is required, which will be paid for by The Guinness Partnership. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. Interviews for this role will take place at our Bower House, 1 Stable Street, Oldham, OL97LH office on Tuesday 20 th , Wednesday 21 st and Thursday 22 nd October. TGPCVL Benefits Holidays: We offer 25 – 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years' service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme TPBN1_UKTJ
Customer Support Officer employer: Guinness Partnership
The Guinness Partnership is an exceptional employer, dedicated to creating a supportive and inclusive work environment in Oldham. With a strong focus on employee wellbeing, we offer generous holiday allowances, a competitive pension scheme, and various health plan options, ensuring our team members feel valued and secure. Our commitment to professional growth and community impact makes us a rewarding place to work for those looking to make a difference in the lives of our residents.
