Concierge in Hayes

ABOUT US

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

JOB DESCRIPTION

We have a new opportunity for a Residential Concierge to join our team in Leaside Lock based in London on a permanent full-time basis.

Reporting to the Estate Manager, you will be responsible for providing a welcoming service along with an effective access control service that ensures a clean, safe, and secure living environment for our tenants at Leaside Lock.

This role is Monday to Friday from 12 midday to 8pm.

Duties will include, but are not limited to:

• Providing first-class customer service, answering any questions from residents
• Accepting the mail and parcels, logging and distributing accordingly
• Patrolling the buildings and car parks, litter pick outside.
• Responding to repair requests and issuing keys to contractors
• Investigate alarms and carry out regular safety and lighting checks.
• Monitoring CCTV, reporting any faults.

What we are looking for

We are a customer-focused organization, so we know that how we do things is just as important as what we do. You will not only be an experienced concierge, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.

You will also be able to demonstrate:

• Direct experience in working with customers and customer feedback in a service delivery environment.
• Experience in adhering to Health and Safety rules within a customer-facing environment.
• Good level of IT skills and knowledge of CCTV operation.
• Good time management.
• Good teamwork skills and a flexible approach to work.
• Good oral and written communication.
• Demonstrates the Guinness Behaviours.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

REEDTGP

Benefits

• Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay Annual Performance Score bonus subject to eligibility
• Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options There are a couple of health care schemes available depending on the post grade
• VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme