Service Manager - Repairs in Bolton

About the role

The repairs and maintenance teams at The Guinness Partnership are critical to our success. They provide day-to-day responsive repairs to our residents as well as the refurbishment of empty homes.

We have a new opportunity for a Service Manager to join the Guinness Property Responsive Repairs Team. This is a full time, permanent role based in the Greater Manchester region. Reporting to the Repairs Delivery Manager, the Service Manager will support, develop and manage an area-based team of trade operatives, to ensure that our residents receive a quality and professional service. You will spend time visiting properties within your area, as well as spending time in the Oldham office, with the option to spend 1-2 days working from home.

What we are looking for

You’ll not only have experience of managing, leading and developing operational teams, but you’ll also have up-to-date knowledge of building construction, repairs and safety legislation, with experience in a trade and the associated NVQ/C&G qualifications. A company van will be provided for work use therefore a full UK driving licence is required. You’ll also be able to demonstrate:

• Experience of motivating, managing and performance managing operational teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Knowledge and experience of sub-contractor management.
• Experience of successfully delivering an excellent customer focussed repair service.
• Experience of repairs management information systems.
• Excellent oral and written communications.

Essential qualifications

• Relevant Technical qualification - trade NVQ level 3 or equivalent.
• NVQ III First Line Management.

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.

To apply: To find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile. Please apply with your CV and a covering letter, detailing how you meet the essential criteria.

Benefits

• Holidays: We offer 25-27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay: Annual Performance Score bonus subject to eligibility.
• Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death.
• Health Plan Options: There are a couple of health care schemes available depending on the post grade.
• VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work.
• Additional benefits include: Access to the Finance wellbeing portal, Professional subscription annual payment, Travel season ticket loan, Car lease scheme.