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- Tasks: Manage and investigate Anti-Social Behaviour and legal cases while providing excellent customer service.
- Company: Join The Guinness Partnership, a leading provider of affordable housing in England.
- Benefits: Enjoy 25-27 days holiday, a competitive pension scheme, and lifestyle benefits.
- Why this job: Make a real impact in communities while working in a supportive and innovative environment.
- Qualifications: Good knowledge of ASB legislation, excellent communication skills, and case management experience required.
- Other info: Hybrid working model with 3 days in the office and 2 days from home.
The predicted salary is between 28800 - 43200 ÂŁ per year.
ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Job Description
The Guinness Partnership is looking to recruit an Anti‑Social Behaviour and Legal Officer to join a busy, thriving team where flexibility and a hard‑working attitude will be key. This is a desk‑based role to join our Safe Neighbourhoods and Support Service based in Oldham on a full‑time, permanent basis.
We are currently working to a hybrid working style. As such, it is a requirement for candidates to be able to work some days from the office.
You will manage and investigate a caseload of Anti‑Social Behaviour (ASB), legal and fraud cases covering a national geographical area. This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating, and taking action against any tenancy fraud. The successful candidate will work closely with residents and perpetrators of ASB. You will also prepare legal cases which include drafting effective witness statements and court applications for possession, injunctions, Access etc. You will work closely with our field‑based Safer Neighbourhoods Officers.
Applicants must have a background in housing and a strong working knowledge of anti‑social behaviour legislation, including ASB injunctions and possession proceedings. We are looking for someone who can confidently manage complex cases from day one, with minimal supervision, and make an immediate impact within a fast‑paced team.
Key Responsibilities
- To manage a volume of routine / complex cases.
- To carry out thorough and effective investigations into reports of ASB, Fraud and Tenancy Breaches.
- To adopt a victim‑centred approach when investigating ASB.
- Identify vulnerability at the earliest opportunities.
- Provide a high level of customer service in line with Guinnesss Customer Service Standards.
- Take ownership of allocated cases in accordance with Guinnesss policies and procedures.
- Prepare Court applications, including injunctions and NOSPs to achieve positive outcomes.
- Liaise with stakeholders and external partner agencies to effectively utilise the tools and powers.
- Work together with other team members to innovate and deliver right‑first‑time services.
- Be proactive and responsive to the communities we serve.
Skills and Experience
Essential
- Good knowledge of relevant legislation and current ASB best practice.
- Good attention to detail, maintaining accurate records within agreed service levels and targets. Displaying excellent case management.
- Able to prioritise to meet changing demands.
- Self‑motivated with the ability to plan and work effectively within a high level of supervision.
- Excellent oral and written communications.
- Good knowledge of Microsoft Office.
- Able to demonstrate Guinness behavioural competencies.
Desirable
- Proven experience of building relationships with external agencies.
- Experience of compiling witness statements and / or court applications.
If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.
Benefits
- Holidays: 27 days holiday a year, plus bank holidays. You will also have the opportunity to buy up to an additional 5 days. You will receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
- Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness matches your contribution up to 9%. We operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
- Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
- Performance Pay: Annual Performance Score bonus subject to eligibility.
- Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death.
- Health Plan Options: There are a couple of health care schemes available depending on the post grade.
- VDU / DSE: Free eye test vouchers every 2 years with ÂŁ55 contribution to glasses if required for VDU work.
- Additional benefits include:
- Access to the Finance wellbeing portal
- Professional subscription annual payment
- Travel season ticket loan
- Car lease scheme
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ASB & Legal Officer employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASB & Legal Officer
✨Tip Number 1
Familiarise yourself with the latest legislation and best practices related to Anti-Social Behaviour (ASB). This knowledge will not only help you in interviews but also demonstrate your commitment to the role and the values of The Guinness Partnership.
✨Tip Number 2
Network with professionals in the social housing sector. Attend relevant events or join online forums where you can connect with others who work in ASB and legal roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios during your interview. Think about how you would handle specific ASB cases, focusing on your investigative approach and customer service skills. This will showcase your practical understanding of the role.
✨Tip Number 4
Research The Guinness Partnership’s values and recent initiatives. Being able to articulate how your personal values align with theirs will make a strong impression and show that you are genuinely interested in contributing to their mission.
We think you need these skills to ace ASB & Legal Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the ASB & Legal Officer position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience related to anti-social behaviour, legal processes, or case management. Use specific examples to demonstrate your knowledge of relevant legislation and best practices.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated in challenging situations.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the key responsibilities of the role. Mention your understanding of the victim-centred approach and how you plan to contribute to the communities served by The Guinness Partnership.
How to prepare for a job interview at Guinness Partnership
✨Know Your Legislation
Familiarise yourself with the relevant legislation and current best practices regarding Anti-Social Behaviour (ASB). Being able to discuss specific laws and how they apply to the role will demonstrate your expertise and commitment to the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. The Guinness Partnership values a victim-centred approach, so be ready to discuss how you would handle sensitive situations with empathy and professionalism.
✨Demonstrate Attention to Detail
Highlight your ability to maintain accurate records and manage complex cases. Bring examples of how you've successfully prioritised tasks and met deadlines, as this is crucial for managing a caseload effectively.
✨Prepare for Scenario Questions
Anticipate questions that may involve real-life scenarios related to ASB or legal cases. Think through how you would approach investigations, liaise with stakeholders, and prepare court applications, showcasing your problem-solving skills and proactive attitude.