At a Glance
- Tasks: Lead investigations into tenancy fraud and develop proactive strategies to prevent it.
- Company: Join a dynamic team in London focused on safe neighbourhoods and support.
- Benefits: Full-time, permanent role with opportunities for professional growth.
- Other info: Regular travel across operating areas and a full UK driving licence needed.
- Why this job: Make a real difference by ensuring homes are occupied by those who truly need them.
- Qualifications: Experience in investigations and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
We have a new opportunity for a
Tenancy Fraud Manager to join our team in London on a full-time, permanent basis.
Reporting into the Head of Safe Neighbourhoods & Support, you will lead the development and delivery of our tenancy fraud function, driving a proactive and intelligence-led approach to identifying, preventing and investigating tenancy fraud across the tenancy lifecycle.
Working closely with teams across allocations, tenancy management, customer services and legal, you will lead complex investigations, oversee fraud cases through to enforcement action and help ensure homes are occupied by those entitled to them.
You will establish and maintain robust fraud processes, governance frameworks and quality standards, taking ownership of case management oversight and ensuring investigations are conducted consistently and effectively.
Using data from multiple sources, including fraud intelligence and verification tools you will analyse trends, undertake risk assessments, produce detailed reports and provide insights and recommendations to support strategic decision-making at senior leadership level.
As this role requires regular travel across our operating areas to conduct investigations, build stakeholder relationships and attend meetings, you will need to hold a full UK driving licence and have access to your own vehicle.
You will also be able to demonstrate the following essential criteria
- Experience of conducting or overseeing investigations to evidential / legal standards.
- Proven experience leading tenancy fraud, housing fraud or financial crime investigations
- Strong knowledge of tenancy fraud typologies
- Excellent customer service delivery, demonstrating good communication and interpersonal skills.
- Proven problem-solving and decision-making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Strong analytical capability using data and intelligence to identify fraud patterns
- Experience working with National Fraud Initiative, data matching tools and CRM systems.
Essential qualifications required
- Educated to Level 6 (Degree or equivalent) or higher.
- Level 4 CIH
- Qualified or willing to work towards, Accredited Counter Fraud Specialist (ACFS)
- #J-18808-Ljbffr
Tenancy Fraud Manager employer: Guinness
The Guinness Partnership is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees and residents alike. With a commitment to professional development and a focus on community impact, employees can expect meaningful growth opportunities while contributing to the delivery of affordable housing in Manchester. The role of Concierge at India House not only provides a chance to engage with residents but also ensures a dynamic work environment with flexible shifts and a strong emphasis on teamwork and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Fraud Manager
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Guinness, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Guinness and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Tenancy Fraud Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Guinness and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Guinness
✨Get to Know Public Sector Values
Before your interview with Guinness, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Guinness.
