At a Glance
- Tasks: Ensure a safe and welcoming environment for residents through access control and communal cleaning.
- Company: Join The Guinness Partnership, a leading provider of affordable housing in England.
- Benefits: Gain valuable experience in customer service and flexible shift patterns.
- Other info: Opportunity to work in a dynamic environment with a focus on community.
- Why this job: Be part of a team that makes a real difference in residents' lives.
- Qualifications: Previous concierge experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We have an exciting opportunity for an experienced Concierge to join our team at India House, Manchester (M1 6LG) on a 6-month fixed-term contract. Reporting to the Estates Services Manager, you will help maintain a clean, safe, and secure living environment for the residents at India House.
Key duties of this role include:
- Access control
- CCTV monitoring
- Communal cleaning to support the day-to-day operation of the building
Our concierge team members work shifts ensuring we are there for our residents 24 hours a day, 7 days a week. You will be covering a combination of day shifts (8.30AM - 8.30PM) and night shifts (8.30PM - 8.30AM) on a rota basis.
What we are looking for:
- A confident and professional communicator who can provide excellent customer service to residents and visitors and handle feedback and concerns in a positive and proactive manner.
- Previous Concierge experience in a residential setting.
- Good team working skills and flexible approach to work.
- Good level of IT skills and knowledge of CCTV operation.
- Direct experience of working with customers and dealing with customer feedback in a service delivery environment.
- Strong understanding of the importance of health and safety compliance.
- Good oral and written communication.
- Experience of using Dwellant (concierge software).
- Previous experience of operating CCTV, including compliance with the Information Commissioner’s CCTV Code of Practice.
- Contractor management and experience in the delivery of estate cleaning, caretaking and maintenance services.
- Experience of Health and Safety legislation and best practice in the delivery of estate services.
If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile.
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Concierge in Manchester employer: Guinness
The Guinness Partnership is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees and residents alike. With a commitment to professional development and a focus on community impact, employees can expect meaningful growth opportunities while contributing to the delivery of affordable housing in Manchester. The role of Concierge at India House not only provides a chance to engage with residents but also ensures a dynamic work environment with flexible shifts and a strong emphasis on teamwork and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Guinness.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Guinness. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Concierge in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Guinness.
How to prepare for a job interview at Guinness
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Guinness's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Guinness offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
