At a Glance
- Tasks: Manage shared ownership resales and staircasing transactions, ensuring excellent customer service.
- Company: Join a forward-thinking organisation committed to equality and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and high-quality services.
- Why this job: Make a real difference in people's homeownership journeys while developing your skills.
- Qualifications: Experience in residential conveyancing and a passion for customer service are essential.
About the role
We are looking for a customer-focused and proactive Resales & Staircasing Officer to join our Sales Team in London. This is a full time, permanent role that offers hybrid working.
In this rewarding role, you will manage a varied caseload of shared ownership resales, staircasing transactions and ad hoc empty property disposals, ensuring customers receive an outstanding service throughout their homeownership journey. You will act as the key point of contact for homeowners, guiding them through often complex processes while delivering an efficient, accurate and professional service.
What we are looking for
We know that how we do things is just as important as what do. In addition to bringing your experience of residential conveyancing, you will also demonstrate a passion for delivering excellent customer service. You will be confident managing a busy caseload of shared ownership resales and staircasing transactions, taking ownership from instruction through to completion while keeping customers informed every step of the way.
You will have strong communication skills, excellent attention to detail and the ability to explain complex processes clearly and professionally. Working collaboratively with colleagues, legal representatives and external partners, you will coordinate lease amendments, support the disposal of void properties and ensure all transactions are completed accurately, efficiently and in line with relevant policies, legislation and best practice. Experience of shared ownership transactions and knowledge of housing legislation would be advantageous.
Essential skills and experience
- Experience of residential conveyancing processes.
- Excellent customer service skills with a strong commitment to delivering positive customer outcomes.
- Proven ability to manage a busy and varied workload while meeting deadlines and performance targets.
- Strong organisational skills and exceptional attention to detail.
- Excellent verbal and written communication skills.
- Good knowledge of Microsoft Office applications.
- Experience of working collaboratively with internal teams, external agencies and partners.
- A commitment to continuous improvement and delivering high-quality services.
Desirable
- Experience working with legal advisers.
- Knowledge of shared ownership resales and staircasing transactions.
- Understanding of current housing legislation and sector best practice.
Qualifications
- Level 2 qualification (including English and Maths) is essential.
- Sale of Residential Property Level 3 Award qualification is desirable.
To find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile.
Please apply with a current CV and covering letter, detailing how you meet the essential criteria.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Resales & Staircasing Officer in London employer: Guinness
The Guinness Partnership is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. Located in London, this role provides the unique advantage of hybrid working, allowing for a balanced professional and personal life while engaging in meaningful work that directly impacts the community. With a strong commitment to customer service and continuous improvement, employees are empowered to excel in their roles and contribute to positive outcomes for homeowners.
StudySmarter Expert Advice🤫
We think this is how you could land Resales & Staircasing Officer in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Guinness.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Guinness? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Guinness's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Resales & Staircasing Officer in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resales & Staircasing Officer role at Guinness, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Guinness
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Guinness operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Guinness. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Guinness.
