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- Tasks: Provide 1st/2nd line IT support and manage user tickets efficiently.
- Company: Dynamic IT company based in Hampshire with a collaborative environment.
- Benefits: Competitive daily rate, flexible onsite/hybrid work, and valuable experience.
- Why this job: Join a fast-paced team and enhance your tech skills while making a difference.
- Qualifications: Experience in end-user support and knowledge of Active Directory and M365.
- Other info: Rolling contract with opportunities for growth in a supportive setting.
The predicted salary is between 30000 - 40000 £ per year.
IT Support Engineer Required to join an IT company based in Hampshire this role is paying £200 per day (Inside IR35)
Basingstoke – Onsite/Hybrid | 1-month rolling contract
The role
Provide 1st/2nd line support via the service desk (remote and in person)
Manage and resolve tickets within SLA, escalating where needed
Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners)
Update and maintain Active Directory and M365 accounts
Support starter onboarding and leaver offboarding processes
Monitor backups and asset management tools
Liaise with 3rd parties for equipment repair and licensing
Skills Needed
Strong end-user support background, with experience in ticketing systems
Good knowledge of Active Directory and Microsoft 365
Confident troubleshooting PC hardware and peripherals
Clear communicator at both technical and non-technical levels
Able to prioritise and work calmly under pressure
Rates depend on experience and client requirements
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IT Support Engineer employer: Guillaume Masson
Contact Detail:
Guillaume Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews or networking events. Bring up specific examples of how you've resolved issues in the past – it’ll make you stand out!
✨Tip Number 3
Don’t forget to follow up! After an interview or a networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of getting noticed by our hiring team. So, what are you waiting for? Get your application in!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with ticketing systems, Active Directory, and Microsoft 365. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your troubleshooting skills and how you handle pressure – we love a clear communicator!
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you've had in providing 1st/2nd line support. We want to know about your hands-on experience with users and devices!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Guillaume Masson
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had with PC hardware and peripherals.
✨Showcase Your Support Skills
Prepare examples of how you've provided 1st and 2nd line support in the past. Think about specific tickets you've managed, how you resolved them, and how you communicated with users. This will demonstrate your ability to handle the service desk effectively.
✨Stay Calm Under Pressure
Since the role requires prioritising tasks and working calmly under pressure, think of scenarios where you've successfully managed tight deadlines or high-pressure situations. Share these stories to show that you can keep your cool when things get hectic.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to communicate with both technical and non-technical users, so being able to break down complex issues into understandable language is key. Consider doing mock interviews with a friend to refine this skill.
