At a Glance
- Tasks: Lead a passionate team in delivering exceptional coffee experiences and brunch service.
- Company: Join Guillam Coffee House, a destination for coffee lovers and a hub of creativity.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Other info: Be part of an exciting new location and help drive operational excellence.
- Why this job: Shape the culture of a flagship café while making a real impact in the coffee industry.
- Qualifications: 2+ years in café management with a flair for speciality coffee and team leadership.
The predicted salary is between 35000 - 40000 € per year.
At Guillam Coffee House, we are dedicated to delivering a coffee experience like no other. We are not an ordinary coffee shop; we are a destination for coffee enthusiasts who appreciate the rich flavours and unique profiles of speciality single-origin coffees. With nine different single-origin selections available at any time, sourced from diverse origins, our mission is built on quality, service, and continuous growth. We believe our people are our greatest asset, and this role will play a key part in shaping team culture and driving operational excellence.
As we expand to our new flagship St James's location, combining speciality coffee with a sophisticated café and brunch environment, we are looking for a passionate and driven General Manager to lead operations and support the development of this new venue. This role is ideal for someone looking to advance their career in the hospitality and speciality coffee industry. You will work closely with the Founder and Director of Operations to help bring the company’s vision to life, contributing ideas, taking initiative, and leading with ownership.
Key Responsibilities- Coordinate and implement effective business strategies to increase sales, profitability, and customer satisfaction.
- Manage the day-to-day operations of the café and brunch service, including product quality, customer experience, and team supervision.
- Hire, train, and supervise baristas, floor staff, and kitchen team members.
- Ensure full compliance with health, safety, and hygiene standards.
- Oversee food and beverage quality, presentation standards, and service consistency.
- Maintain strong inventory control systems to ensure proper stock levels and minimise waste.
- Control labour costs, scheduling, and rota planning while maintaining operational efficiency.
- Manage basic financial performance, including budgeting, reporting, and cost control.
- Implement and enforce operational policies and procedures.
- Handle customer feedback and resolve issues professionally and efficiently.
- Maintain and improve equipment, facilities, and overall store presentation.
- Build and maintain strong relationships with suppliers, vendors, and customers.
- Maintain market awareness and stay up to date with industry trends and customer preferences.
- Support team development through performance reviews, coaching, and career progression planning.
- Minimum 2 years of experience as a Café or Brunch General Manager (or similar leadership role).
- Speciality coffee experience is a strong advantage.
- Experience working in high-standard service environments.
- Strong customer service and conflict resolution skills.
- Proven leadership ability with experience motivating and developing teams.
- Experience in staff training and performance management.
- Understanding of KPIs, labour percentages, and basic financial reporting.
- Experience handling HR-related matters, including employee catch-ups and performance reviews.
- Strong business and financial awareness with the ability to support forecasting and cost control.
- Excellent communication, organisational, and time management skills.
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year + Tronc
Cafe Manager in Slough employer: Guillam Coffee House
At Guillam Coffee House, we pride ourselves on being more than just a café; we are a vibrant community hub for coffee lovers in St James's. Our commitment to quality and service is matched by our dedication to employee growth, offering opportunities for career advancement in a supportive and dynamic work environment. Join us to be part of a passionate team that values innovation and excellence in the speciality coffee industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Manager in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the coffee and hospitality scene. Attend local events, join online forums, or even pop into cafes to chat with managers. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your passion for coffee! When you get the chance to meet potential employers, share your love for speciality coffee and what makes it special to you. This will help you stand out as someone who truly cares about the industry.
✨Tip Number 3
Prepare for interviews by researching the company inside out. Know their mission, values, and what sets them apart in the coffee world. This will not only impress them but also help you tailor your answers to fit their culture.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals to join our team. Plus, applying directly shows your enthusiasm and commitment to being part of our coffee journey.
We think you need these skills to ace Cafe Manager in Slough
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any experiences you have with speciality coffee and how it fuels your passion for the café culture. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional coffee experience.
Highlight Your Leadership Skills:As a Café Manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about your past experiences managing teams, resolving conflicts, and motivating staff. We’re looking for someone who can inspire others and create a positive work environment!
Be Specific About Your Experience:Don’t just list your previous roles; dive into the details! Mention specific achievements, like improving customer satisfaction scores or successfully managing inventory. This helps us understand how your background aligns with our mission of quality and service at Guillam Coffee House.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter seamlessly. Plus, it shows us you’re serious about joining our team at this exciting new flagship location!
How to prepare for a job interview at Guillam Coffee House
✨Know Your Coffee
Make sure you brush up on your knowledge of speciality coffees, especially single-origin selections. Be ready to discuss different flavour profiles and how they can enhance the customer experience. This shows your passion for the product and aligns with the company's mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your experience in training staff, managing conflicts, and driving team culture. This will demonstrate that you have the leadership qualities needed to thrive in this role.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to café management, such as labour percentages and cost control. Being able to discuss these metrics will show that you have a strong business acumen and can contribute to the café's financial success.
✨Engage with Customer Experience
Think about ways to enhance customer satisfaction and service quality. Prepare to share ideas on how to handle customer feedback and resolve issues effectively. This will highlight your commitment to maintaining high standards and improving the overall café experience.
