At a Glance
- Tasks: Lead daily café operations and ensure exceptional customer experiences.
- Company: Guillam Coffee House, a unique destination for coffee lovers.
- Benefits: Full-time role with opportunities for career advancement in hospitality.
- Other info: Join us as we expand to our flagship St James's location!
- Why this job: Shape team culture and drive excellence in a vibrant café environment.
- Qualifications: 2+ years in café management and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
At Guillam Coffee House, we are dedicated to delivering a coffee experience like no other. We are not an ordinary coffee shop; we are a destination for coffee enthusiasts who appreciate the rich flavours and unique profiles of speciality single-origin coffees. With nine different single-origin selections available at any time, sourced from diverse origins, our mission is built on quality, service, and continuous growth.
We believe our people are our greatest asset, and this role will play a key part in shaping team culture and driving operational excellence. As we expand to our new flagship St James's location, combining speciality coffee with a sophisticated café and brunch environment, we are looking for a passionate and driven General Manager to lead operations and support the development of this new venue.
This role is ideal for someone looking to advance their career in the hospitality and speciality coffee industry. You will work closely with the Founder and Director of Operations to help bring the company’s vision to life, contributing ideas, taking initiative, and leading with ownership.
- Manage the day-to-day operations of the café and brunch service, including product quality, customer experience, and team supervision.
- Hire, train, and supervise baristas, floor staff, and kitchen team members.
- Ensure full compliance with health, safety, and hygiene standards.
- Oversee food and beverage quality, presentation standards, and service consistency.
- Maintain strong inventory control systems to ensure proper stock levels and minimise waste.
- Control labour costs, scheduling, and rota planning while maintaining operational efficiency.
- Manage basic financial performance, including budgeting, reporting, and cost control.
- Implement and enforce operational policies and procedures.
- Maintain and improve equipment, facilities, and overall store presentation.
- Support team development through performance reviews, coaching, and career progression planning.
Minimum 2 years of experience as a Café or Brunch General Manager (or similar leadership role). Speciality coffee experience is a strong advantage. Experience working in high-standard service environments. Strong customer service and conflict resolution skills. Experience in staff training and performance management. Understanding of KPIs, labour percentages, and basic financial reporting. Experience handling HR-related matters, including employee catch-ups and performance reviews. Strong business and financial awareness with the ability to support forecasting and cost control. Excellent communication, organisational, and time management skills.
Job Type: Full-time
Cafe Manager- Monday to Friday in London employer: Guillam Coffee House
At Guillam Coffee House, we pride ourselves on being more than just a café; we are a vibrant community hub for coffee lovers in St James's. Our commitment to quality and service is matched by our dedication to employee growth, offering opportunities for career advancement in a supportive and dynamic work environment. Join us to be part of a passionate team that values innovation and excellence in the speciality coffee industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Manager- Monday to Friday in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and coffee industry. Attend local events or workshops where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your passion for coffee! When you get the chance to chat with potential employers, share your love for speciality coffee and how it drives your work ethic. This will help you stand out as someone who truly cares about the craft.
✨Tip Number 3
Prepare for interviews by researching Guillam Coffee House thoroughly. Know their mission, values, and what makes them unique. This will not only impress them but also help you tailor your answers to fit their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Cafe Manager- Monday to Friday in London
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any experiences you have with speciality coffee and how they’ve shaped your understanding of quality and service. We want to see that you’re not just looking for a job, but that you genuinely care about the coffee experience.
Highlight Your Leadership Skills:As a Café Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've successfully managed a team, handled conflicts, or improved team culture. We’re looking for someone who can inspire and motivate others!
Be Specific About Your Experience:Don’t just list your previous roles; dive into the details! Mention specific achievements, like improving customer satisfaction scores or reducing waste. This helps us understand how your past experiences will contribute to our mission at Guillam Coffee House.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Guillam Coffee House
✨Know Your Coffee
Since the role is all about speciality coffee, make sure you brush up on your knowledge of different single-origin coffees. Be ready to discuss flavour profiles and what makes each selection unique. This will show your passion for the product and your commitment to delivering an exceptional coffee experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve hired, trained, or developed staff. Highlight your conflict resolution skills and how you’ve maintained a positive team culture, as this is crucial for the Café Manager role.
✨Understand Operational Excellence
Familiarise yourself with key performance indicators (KPIs) relevant to café operations. Be ready to discuss how you’ve controlled costs, managed inventory, and ensured compliance with health and safety standards. This will demonstrate your ability to drive operational efficiency.
✨Bring Ideas to the Table
The company values innovation and growth, so come prepared with ideas on how to enhance customer experience or improve operational processes. This shows that you’re not just looking to fill a role but are genuinely interested in contributing to the café's success.
