At a Glance
- Tasks: Lead a passionate team to deliver exceptional coffee experiences and manage daily café operations.
- Company: Guillam Coffee House, a unique destination for coffee lovers.
- Benefits: Full-time role with opportunities for career growth in the hospitality industry.
- Other info: Join us as we expand to our flagship St James's location!
- Why this job: Shape team culture and drive excellence in a vibrant café environment.
- Qualifications: 2+ years in café management, strong customer service, and leadership skills.
The predicted salary is between 30000 - 40000 € per year.
At Guillam Coffee House, we are dedicated to delivering a coffee experience like no other. We are not an ordinary coffee shop; we are a destination for coffee enthusiasts who appreciate the rich flavours and unique profiles of speciality single-origin coffees. With nine different single-origin selections available at any time, sourced from diverse origins, our mission is built on quality, service, and continuous growth.
We believe our people are our greatest asset, and this role will play a key part in shaping team culture and driving operational excellence. As we expand to our new flagship St James's location, combining speciality coffee with a sophisticated café and brunch environment, we are looking for a passionate and driven General Manager to lead operations and support the development of this new venue.
This role is ideal for someone looking to advance their career in the hospitality and speciality coffee industry. You will work closely with the Founder and Director of Operations to help bring the company’s vision to life, contributing ideas, taking initiative, and leading with ownership.
- Manage the day-to-day operations of the café and brunch service, including product quality, customer experience, and team supervision.
- Hire, train, and supervise baristas, floor staff, and kitchen team members.
- Ensure full compliance with health, safety, and hygiene standards.
- Oversee food and beverage quality, presentation standards, and service consistency.
- Maintain strong inventory control systems to ensure proper stock levels and minimise waste.
- Control labour costs, scheduling, and rota planning while maintaining operational efficiency.
- Manage basic financial performance, including budgeting, reporting, and cost control.
- Implement and enforce operational policies and procedures.
- Maintain and improve equipment, facilities, and overall store presentation.
- Support team development through performance reviews, coaching, and career progression planning.
Minimum 2 years of experience as a Café or Brunch General Manager (or similar leadership role). Speciality coffee experience is a strong advantage. Experience working in high-standard service environments. Strong customer service and conflict resolution skills. Experience in staff training and performance management. Understanding of KPIs, labour percentages, and basic financial reporting. Experience handling HR-related matters, including employee catch-ups and performance reviews. Strong business and financial awareness with the ability to support forecasting and cost control. Excellent communication, organisational, and time management skills.
Job Type: Full-time
Cafe Manager - Full Time. in London employer: Guillam Coffee House
At Guillam Coffee House, we pride ourselves on being more than just a café; we are a vibrant community hub for coffee lovers in St James's. Our commitment to quality and service is matched by our dedication to employee growth, offering opportunities for career advancement in a supportive and dynamic work environment. Join us to be part of a passionate team that values innovation and excellence in the speciality coffee industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Manager - Full Time. in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and coffee industry. Attend local events or coffee tastings to meet potential employers and show off your passion for speciality coffee.
✨Tip Number 2
Showcase your skills! If you have experience managing a café, consider creating a portfolio that highlights your achievements, such as successful team training or innovative service ideas. This can really set you apart during interviews.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to Guillam Coffee House through our website. Express your interest in the Café Manager role and share how you can contribute to our mission of delivering an exceptional coffee experience.
✨Tip Number 4
Prepare for the interview! Research Guillam Coffee House’s values and mission. Think about how your experience aligns with our focus on quality, service, and team culture, and be ready to discuss specific examples from your past roles.
We think you need these skills to ace Cafe Manager - Full Time. in London
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any experiences you have with speciality coffee and how they’ve shaped your understanding of quality and service. We want to see that you’re not just looking for a job, but that you genuinely care about the coffee experience.
Highlight Your Leadership Skills:As a potential Café Manager, it’s crucial to demonstrate your leadership abilities. Talk about your past experiences in managing teams, training staff, and creating a positive work culture. We’re looking for someone who can inspire and motivate others, so make sure to showcase those skills!
Be Specific About Your Experience:Don’t just list your previous roles; dive into the details! Mention specific achievements, like improving customer satisfaction scores or successfully managing inventory. This helps us understand how your background aligns with our mission at Guillam Coffee House.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Guillam Coffee House!
How to prepare for a job interview at Guillam Coffee House
✨Know Your Coffee
Since the role is all about speciality coffee, make sure you brush up on your knowledge of different single-origin coffees. Be ready to discuss flavour profiles and what makes each selection unique. This will show your passion for the product and your commitment to delivering an exceptional coffee experience.
✨Showcase Your Leadership Skills
As a Café Manager, you'll be leading a team, so it's crucial to demonstrate your leadership style during the interview. Share specific examples of how you've successfully managed teams in the past, focusing on training, performance management, and conflict resolution. This will highlight your ability to shape team culture and drive operational excellence.
✨Understand the Business Side
Familiarise yourself with key performance indicators (KPIs) and basic financial reporting. Be prepared to discuss how you've managed budgets, controlled costs, and improved operational efficiency in previous roles. This will show that you have the business acumen needed to support the café's growth and success.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with insightful questions about the café's vision, team culture, and future plans. This not only shows your genuine interest in the role but also gives you a chance to assess if the company aligns with your career goals and values.
