At a Glance
- Tasks: Lead a passionate team to deliver exceptional coffee experiences and manage daily café operations.
- Company: Guillam Coffee House, a unique destination for coffee lovers.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Other info: Join a dynamic team dedicated to quality and innovation in the hospitality sector.
- Why this job: Shape the future of our flagship location and make a real impact in the coffee industry.
- Qualifications: 2+ years in café management with strong leadership and customer service skills.
The predicted salary is between 35000 - 40000 € per year.
At Guillam Coffee House, we are dedicated to delivering a coffee experience like no other. We are not an ordinary coffee shop; we are a destination for coffee enthusiasts who appreciate the rich flavours and unique profiles of speciality single-origin coffees. With nine different single-origin selections available at any time, sourced from diverse origins, our mission is built on quality, service, and continuous growth. We believe our people are our greatest asset, and this role will play a key part in shaping team culture and driving operational excellence.
As we expand to our new flagship St James's location, combining speciality coffee with a sophisticated café and brunch environment, we are looking for a passionate and driven General Manager to lead operations and support the development of this new venue. This role is ideal for someone looking to advance their career in the hospitality and speciality coffee industry. You will work closely with the Founder and Director of Operations to help bring the company’s vision to life, contributing ideas, taking initiative, and leading with ownership.
Key Responsibilities
- Coordinate and implement effective business strategies to increase sales, profitability, and customer satisfaction.
- Manage the day-to-day operations of the café and brunch service, including product quality, customer experience, and team supervision.
- Hire, train, and supervise baristas, floor staff, and kitchen team members.
- Ensure full compliance with health, safety, and hygiene standards.
- Oversee food and beverage quality, presentation standards, and service consistency.
- Maintain strong inventory control systems to ensure proper stock levels and minimise waste.
- Control labour costs, scheduling, and rota planning while maintaining operational efficiency.
- Manage basic financial performance, including budgeting, reporting, and cost control.
- Implement and enforce operational policies and procedures.
- Handle customer feedback and resolve issues professionally and efficiently.
- Maintain and improve equipment, facilities, and overall store presentation.
- Build and maintain strong relationships with suppliers, vendors, and customers.
- Maintain market awareness and stay up to date with industry trends and customer preferences.
- Support team development through performance reviews, coaching, and career progression planning.
Requirements
- Minimum 2 years of experience as a Café or Brunch General Manager (or similar leadership role).
- Speciality coffee experience is a strong advantage.
- Experience working in high-standard service environments.
- Strong customer service and conflict resolution skills.
- Proven leadership ability with experience motivating and developing teams.
- Experience in staff training and performance management.
- Understanding of KPIs, labour percentages, and basic financial reporting.
- Experience handling HR-related matters, including employee catch-ups and performance reviews.
- Strong business and financial awareness with the ability to support forecasting and cost control.
- Excellent communication, organisational, and time management skills.
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year + Tronc
Cafe Manager employer: Guillam Coffee House
At Guillam Coffee House, we pride ourselves on being more than just a café; we are a vibrant community hub for coffee lovers in the heart of St James's. Our commitment to quality and exceptional service is matched by our dedication to employee growth, offering comprehensive training and career advancement opportunities in a supportive and dynamic work environment. Join us in shaping a unique coffee experience while enjoying the benefits of working in a flagship location that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the coffee and hospitality scene. Attend local events, join online forums, or even pop into cafes to chat with managers. You never know when a casual conversation might lead to your next opportunity!
✨Tip Number 2
Show off your passion for coffee! When you get the chance to meet potential employers, share your love for speciality coffee and what makes it special to you. This will help you stand out as someone who truly cares about the industry and aligns with our mission at Guillam Coffee House.
✨Tip Number 3
Prepare for interviews by researching our café and its unique offerings. Familiarise yourself with our single-origin coffees and think about how you can contribute to our vision. Being knowledgeable will impress us and show that you're genuinely interested in joining our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to be part of our exciting new flagship location!
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any experiences you have with speciality coffee and how they’ve shaped your understanding of quality and service. We want to see that you’re not just looking for a job, but that you genuinely care about the coffee experience.
Highlight Your Leadership Skills:As a Café Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've motivated teams in the past, handled conflicts, and contributed to a positive work culture. We’re all about teamwork here at Guillam Coffee House!
Be Specific About Your Experience:Don’t just list your previous roles; dive into the details! Mention specific achievements, like improving customer satisfaction scores or successfully managing inventory. We love numbers and results, so if you can quantify your successes, even better!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter seamlessly. Plus, it shows us you’re serious about joining our team at the new flagship location!
How to prepare for a job interview at Guillam Coffee House
✨Know Your Coffee
Make sure you brush up on your knowledge of speciality coffees, especially single-origin selections. Be prepared to discuss different flavour profiles and how they can enhance the customer experience. This will show your passion for the product and your commitment to delivering quality.
✨Showcase Your Leadership Skills
Think of specific examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate staff and create a positive work environment. This is crucial for a role that involves managing a diverse team in a busy café setting.
✨Understand the Business Side
Familiarise yourself with key performance indicators (KPIs) and basic financial reporting. Be ready to discuss how you would manage costs, inventory, and scheduling to ensure operational efficiency. This will demonstrate your business acumen and readiness to take on the managerial responsibilities.
✨Prepare Questions
Have a few thoughtful questions ready to ask about the company culture, team dynamics, and future growth plans. This shows your genuine interest in the role and helps you assess if the café aligns with your career goals. Plus, it makes for a more engaging conversation!
