Operations Manager

Guildmore Facades & Cladding is seeking an experienced Operations Manager to oversee the daily operations of multiple construction projects, ensuring they are delivered safely, on time, and within budget. Working closely with the Head of Operations, the OM will ensure each project is programmed and executed to the highest standards, with strict adherence to quality, compliance, and safety protocols. The Operations Manager will lead and manage project teams through all design, operational, and commercial aspects, from planning consent through to completion. This role includes staff management, performance reviews, budget oversight, and reporting progress to senior management and clients.

Key Responsibilities

• Lead project teams, providing clear direction, accountability, and support to Project/Site Managers, Design Managers, and Quantity Surveyors.
• Oversee 4–5 projects simultaneously, supporting pre‑construction activities and tendering processes.
• Ensure projects are delivered to schedule, budget, and quality standards.
• Facilitate weekly operations meetings and chair client, subcontractor, procurement, and design team meetings.
• Identify key actions and decisions required to ensure successful project delivery.
• Support the Knowledge Management approach to capture lessons learned.
• Manage and develop project teams, providing leadership, mentoring, and performance reviews.
• Promote professional development for self and team members.
• Provide clear guidance to on‑site teams regarding responsibilities and targets.
• Develop, implement, and monitor operational systems to provide visibility on goals, progress, and obstacles.
• Manage procurement processes and coordinate resource allocation.
• Collaborate closely with Commercial and Procurement teams.
• Analyse financial data, manage budgets and forecasts, and implement strategies to improve profitability.
• Prepare monthly board reports on project performance.
• Ensure all operations are legally compliant and conducted cost‑effectively.
• Oversee QC/QA processes to maintain high‑quality standards.
• Ensure full implementation of health and safety protocols on all sites.
• Monitor and enforce CVRs (Construction Verification Reports) for all projects.
• Measure and manage client satisfaction.
• Maintain effective communication with clients, subcontractors, and internal stakeholders.

Requirements

• Proven experience with a specialist façade/building envelope contractor in the UK.
• Demonstrated track record managing multiple façade projects from Pre‑Construction to completion.
• Ability to manage multiple sites in London and attend occasional meetings at Bromley Head Office.
• Proven experience as an Operations Manager, Director, or similar role, with knowledge of principal contractor duties.

What We Offer

• Full training and ongoing professional development.
• Opportunities to expand skills across commercial systems, compliance, and operations.
• Supportive, collaborative, and professional team environment.