Overview
Guildmore Midlands & North is seeking an experienced Head of Operations to lead and drive operational performance across the business unit. This senior leadership role is responsible for ensuring projects are delivered safely, efficiently, on programme, and within agreed margins. The successful candidate will provide leadership to operational teams, drive accountability, improve consistency across projects, and ensure accurate reporting and governance.
Key Responsibilities
Operational Delivery
- Lead operational performance across all live projects. Ensure projects are delivered on time, to quality standards, and within budget.
- Identify and mitigate delivery risks affecting programme, quality, and profitability.
- Drive consistency in project mobilisation, delivery, and close-out processes.
Commercial & Performance Management
- Work closely with Commercial teams to protect margins and manage project risks.
- Challenge delivery strategies where they impact profitability or programme performance. Monitor operational KPIs and drive continuous improvement.
Leadership & Team Management
- Lead and support Operations Managers, Site Teams, and Delivery Staff.
- Promote a culture of accountability, ownership, and high performance. Set clear standards and expectations across the business.
Reporting & Governance
- Own operational reporting for monthly reviews, board reports, and business updates. Ensure reporting is accurate, data-driven, and submitted on time.
- Drive consistency through standardised reporting processes and dashboards.
Systems, Compliance & Client Management
- Embed best practice processes and operational standards.
- Champion the use of company systems and reporting tools.
- Support key client relationships and ensure delivery commitments are met.
- Ensure compliance with Health & Safety, Quality, and regulatory requirements.
What Success Looks Like
- Consistent delivery of projects on programme and within margin. Improved operational performance and reporting compliance.
- Reduced delivery-related risks and issues. Strong accountability and performance culture across teams.
- Clear and consistent operational standards throughout the business.
Qualifications & Experience
- Senior operational leadership experience within Construction, Planned Maintenance, Refurbishment, or Property Services.
- Proven track record managing multiple projects and operational teams. Strong programme management and planning expertise.
- Commercial awareness with a focus on profitability and risk management.
- Experience working at Senior Management or Director level. Excellent leadership, communication, and stakeholder management skills.
Leadership Style
- Direct, decisive, and performance-focused. Able to challenge, influence, and hold teams accountable.
- Solutions-oriented and proactive. Comfortable operating at both strategic and operational levels.
Additional Information
Competitive salary and benefits package. Senior leadership role with significant influence. Opportunity to shape and improve operational performance. Supportive and collaborative leadership team. Long-term career progression within a growing and successful business.
