At a Glance
- Tasks: Support residents by addressing queries and ensuring smooth project execution.
- Company: Join Guildmore, a family-owned business with a supportive culture.
- Benefits: Competitive salary, benefits package, and opportunities for growth.
- Other info: Be part of a dynamic team dedicated to community well-being.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27000 - 33000 £ per year.
Guildmore has an exciting opportunity for a Resident Liaison Officer to join our Facades & Cladding Unit! You will be based at one of our sites (Wembley) and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner.
Primary and General Responsibilities
- Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness.
- Address and resolve potential issues and handle complaints effectively.
- Document and register complaints following company and client protocols.
- Attend weekly/monthly meetings and provide relevant reports.
- Prepare and distribute regular Community Newsletters as required.
- Keep site notice boards regularly updated.
- Present updates to residents on progress and future activity.
- Undertake all other duties consistent with the scope of the role.
- Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed.
- Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents.
- Develop and maintain effective working relationships with residents.
What We Offer
- Competitive salary and benefits package.
- Supportive, family-owned company culture.
- Opportunities for growth and professional development.
Founded in 1988, Guildmore is a family-owned business dedicated to fostering a supportive workplace where growth and well-being take centre stage. With four specialised units—Construction, Facades & Cladding, Planned Works, and Land Development—we deliver bespoke solutions for clients and communities. As an Equal Opportunities Employer, we are committed to inclusivity and ensuring that everyone can thrive. Join our team and be part of something exceptional at Guildmore.
Resident Liaison Officer in Wembley employer: Guildmore Group
Guildmore is an exceptional employer, offering a dynamic and supportive work environment for Senior Project Managers in the heart of London and the South East. With a strong focus on professional development and career progression, employees benefit from comprehensive training and mentorship opportunities while leading impactful façade and cladding projects. The company's commitment to operational excellence and client satisfaction fosters a collaborative culture that empowers team members to thrive and make a meaningful contribution to the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Wembley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guildmore Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guildmore Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Wembley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guildmore Group:Your cover letter is your chance to shine! Tell us why you want to work at Guildmore Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guildmore Group!
How to prepare for a job interview at Guildmore Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
