At a Glance
- Tasks: Support residents by addressing queries and ensuring smooth project execution.
- Company: Join Guildmore, a family-owned business with a supportive culture.
- Benefits: Competitive salary, benefits package, and opportunities for growth.
- Other info: Be part of a dynamic team dedicated to community well-being.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27000 - 33000 £ per year.
Guildmore has an exciting opportunity for a Resident Liaison Officer to join our Facades & Cladding Unit! You will be based at one of our sites (Wembley) and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner.
Primary and General Responsibilities
- Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness.
- Address and resolve potential issues and handle complaints effectively.
- Document and register complaints following company and client protocols.
- Attend weekly/monthly meetings and provide relevant reports.
- Prepare and distribute regular Community Newsletters as required.
- Keep site notice boards regularly updated.
- Present updates to residents on progress and future activity.
- Undertake all other duties consistent with the scope of the role.
- Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed.
- Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents.
- Develop and maintain effective working relationships with residents.
What We Offer
- Competitive salary and benefits package.
- Supportive, family-owned company culture.
- Opportunities for growth and professional development.
Founded in 1988, Guildmore is a family-owned business dedicated to fostering a supportive workplace where growth and well-being take centre stage. With four specialised units—Construction, Facades & Cladding, Planned Works, and Land Development—we deliver bespoke solutions for clients and communities. As an Equal Opportunities Employer, we are committed to inclusivity and ensuring that everyone can thrive. Join our team and be part of something exceptional at Guildmore.
Resident Liaison Officer in Wembley employer: Guildmore Group
Guildmore is an exceptional employer, offering a dynamic and supportive work environment for Senior Project Managers in the heart of London and the South East. With a strong focus on professional development and career progression, employees benefit from comprehensive training and mentorship opportunities while leading impactful façade and cladding projects. The company's commitment to operational excellence and client satisfaction fosters a collaborative culture that empowers team members to thrive and make a meaningful contribution to the construction industry.
