Guildmore has an exciting opportunity for a Resident Liaison Officer - Leicester, LE2 7AG.
You will be based at one of our sites and may be required to travel to other locations when projects are complete.
In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner.
Primary and General Responsibilities
-
Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness.
-
Address and resolve potential issues and handle complaints effectively.
-
Document and register complaints following company and client protocols.
-
Attend weekly/monthly meetings and provide relevant reports.
-
Prepare and distribute regular Community Newsletters as required.
-
Keep site notice boards regularly updated.
-
Present updates to residents on progress and future activity.
-
Undertake all other duties consistent with the scope of the role.
-
Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed.
-
Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents.
-
Develop and maintain effective working relationships with residents.
What we offer
- Full training and ongoing support.
- Opportunities to learn system management, compliance, and business operations.
- Friendly and supportive working environment.
- Clear career progression within the team.
#J-18808-Ljbffr
Resident Liaison Officer employer: Guildmore Group
Guildmore Facades and Cladding is an excellent employer, offering a dynamic work environment in the heart of London where innovation meets tradition. With a strong emphasis on safety and quality, employees benefit from comprehensive training and clear pathways for career advancement, making it an ideal place for those looking to grow in the construction industry. The collaborative culture fosters teamwork and supports personal development, ensuring that every team member feels valued and empowered.
