At a Glance
- Tasks: Support residents by addressing queries and concerns with professionalism.
- Company: Guildmore, a supportive company focused on community engagement.
- Benefits: Full training, ongoing support, and clear career progression.
- Other info: Friendly environment with opportunities to learn about business operations.
- Why this job: Make a real difference in residents' lives while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Guildmore has an exciting opportunity for a Resident Liaison Officer (M4 4AR). You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner.
Primary and General Responsibilities
- Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness.
- Address and resolve potential issues and handle complaints effectively.
- Document and register complaints following company and client protocols.
- Attend weekly/monthly meetings and provide relevant reports.
- Prepare and distribute regular Community Newsletters as required.
- Keep site notice boards regularly updated.
- Present updates to residents on progress and future activity.
- Undertake all other duties consistent with the scope of the role.
- Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed.
- Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents.
- Develop and maintain effective working relationships with residents.
What we offer
- Full training and ongoing support.
- Opportunities to learn system management, compliance, and business operations.
- Friendly and supportive working environment.
- Clear career progression within the team.
Resident Liaison Officer in Manchester employer: Guildmore Group
Guildmore is an exceptional employer, offering a dynamic and supportive work environment for Senior Project Managers in the heart of London and the South East. With a strong focus on professional development and career progression, employees benefit from comprehensive training and mentorship opportunities while leading impactful façade and cladding projects. The company's commitment to operational excellence and client satisfaction fosters a collaborative culture that empowers team members to thrive and make a meaningful contribution to the construction industry.
