At a Glance
- Tasks: Manage client accounts and lead multi-stage projects to drive success.
- Company: Join Guildhawk, a leader in customer success and innovative solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and technology.
- Why this job: Shape customer success strategies and build lasting relationships with high-value clients.
- Qualifications: Strong client-facing skills and experience in project management.
The predicted salary is between 50000 - 65000 £ per year.
Join Guildhawk as a Senior Client Success Manager with a strong client-facing, customer success focus. This role is ideal for someone who thrives on building relationships, leading client accounts, and driving commercial growth through exceptional service. You will oversee complex, multi-stage projects, act as a key point of contact for high-value clients, and play a pivotal role in shaping our customer success strategy.
Key Responsibilities
- End-to-end management of multi-lingual, multi-stage projects, including tech, digital, and multimedia solutions
- Act as the primary client contact for key accounts, leading regular meetings, reviews, and solution scoping
- Build and maintain strong client relationships, identifying opportunities for upselling and cross-selling
- Proactively resolve client issues, manage escalations, and ensure high levels of client satisfaction
- Prepare quotations, commercial proposals, and tenders, ensuring alignment with margin targets
- Oversee project delivery, ensuring quality, timeliness, and client expectations are met
- Lead client onboarding, training, and ongoing engagement initiatives
- Collaborate with internal teams (PM, Tech, Sales) to deliver seamless solutions
- Support the adoption of AI and technology-led solutions for clients
- Maintain detailed project records and ensure compliance with company processes
Senior Solutions Manager employer: Guildhawk
Guildhawk is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. As a Senior Solutions Manager, you will benefit from a supportive environment that encourages professional advancement while working on exciting, multi-lingual projects in a vibrant location. With a strong focus on client success and a commitment to excellence, Guildhawk provides unique opportunities to make a meaningful impact in the industry.
