At a Glance
- Tasks: Manage client accounts and lead multi-stage projects with a focus on customer success.
- Company: Join Guildhawk, a dynamic company prioritising client relationships and innovative solutions.
- Benefits: Enjoy a hybrid remote-first environment, competitive salary, and tailored development plans.
- Other info: Be part of a friendly team with excellent career progression opportunities.
- Why this job: Shape customer success strategies and drive growth while working with cutting-edge technology.
- Qualifications: 3+ years in project management or customer success, with strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Join Guildhawk as a Senior Client Success Manager with a strong client-facing, customer success focus. This role is ideal for someone who thrives on building relationships, leading client accounts, and driving commercial growth through exceptional service. You will oversee complex, multi-stage projects, act as a key point of contact for high-value clients, and play a pivotal role in shaping our customer success strategy.
Key Responsibilities
- End-to-end management of multi-lingual, multi-stage projects, including tech, digital, and multimedia solutions
- Act as the primary client contact for key accounts, leading regular meetings, reviews, and solution scoping
- Build and maintain strong client relationships, identifying opportunities for upselling and cross-selling
- Proactively resolve client issues, manage escalations, and ensure high levels of client satisfaction
- Prepare quotations, commercial proposals, and tenders, ensuring alignment with margin targets
- Oversee project delivery, ensuring quality, timeliness, and client expectations are met
- Lead client onboarding, training, and ongoing engagement initiatives
- Collaborate with internal teams (PM, Tech, Sales) to deliver seamless solutions
- Support the adoption of AI and technology-led solutions for clients
- Maintain detailed project records and ensure compliance with company processes
Skills, Knowledge & Experience
- Minimum 3 years’ experience in project management or customer success within the language services sector
- Proven track record in client-facing roles, account management, or customer success
- Strong commercial awareness and ability to drive client growth
- Excellent communication, relationship-building, and problem-solving skills
- Experience managing complex, multi-stage projects
- Proficient with CAT tools (ideally memoQ) and technology-led workflows
- Experience with AI/automation in project delivery is an advantage
What We Offer
- Hybrid Remote First working environment
- London or Sheffield base
- Development plan tailored to your needs
- Friendly and supportive team
- Internal training on Guildhawk products, ISO-certified processes
- Competitive salary with progression after probation
Senior Client Success Manager employer: Guildhawk
Guildhawk is an exceptional employer that prioritises employee growth and development within a friendly and supportive team environment. With a hybrid remote-first working model based in vibrant London or Sheffield, we offer tailored development plans, competitive salaries, and internal training on our innovative products, ensuring you thrive in your role as a Senior Client Success Manager while making a meaningful impact on client relationships and commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Client Success Manager role. Personal referrals can give you a leg up, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching Guildhawk inside out. Understand their projects, values, and client success strategies. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with managing complex, multi-stage projects and driving client growth. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen on building those client relationships right from the start.
We think you need these skills to ace Senior Client Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Client Success Manager. Highlight your experience in project management and client-facing roles, especially in the language services sector. We want to see how you've built relationships and driven growth!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our team. Share specific examples of how you've managed complex projects and resolved client issues in the past.
Showcase Your Skills:Don’t forget to mention your proficiency with CAT tools and any experience with AI or automation in project delivery. We’re looking for someone who can seamlessly integrate technology into their work, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at Guildhawk!
How to prepare for a job interview at Guildhawk
✨Know Your Client Success Strategies
Before the interview, brush up on your knowledge of client success strategies, especially in the language services sector. Be ready to discuss how you've built strong client relationships and driven growth in previous roles. This will show that you understand the core responsibilities of the Senior Client Success Manager position.
✨Showcase Your Project Management Skills
Prepare specific examples of complex, multi-stage projects you've managed. Highlight your experience with tech and digital solutions, and be ready to explain how you ensured quality and timeliness. This will demonstrate your capability to oversee projects effectively, which is crucial for this role.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've proactively resolved client issues or managed escalations. Share these stories during the interview to illustrate your problem-solving skills and your commitment to client satisfaction. This will resonate well with the interviewers looking for someone who can handle challenges gracefully.
✨Familiarise Yourself with AI and Technology Solutions
Since the role involves supporting the adoption of AI and technology-led solutions, make sure you’re up to speed on relevant tools and trends. If you have experience with CAT tools like memoQ or any automation in project delivery, be sure to mention it. This will set you apart as a candidate who is not only experienced but also forward-thinking.
