At a Glance
- Tasks: Manage client accounts and lead multi-stage projects to drive success.
- Company: Join Guildhawk, a dynamic company focused on client success and innovation.
- Benefits: Enjoy hybrid remote work, tailored development plans, and competitive salary.
- Other info: Be part of a friendly team with excellent career progression opportunities.
- Why this job: Make a real impact by building strong client relationships and driving growth.
- Qualifications: 3+ years in project management or customer success, with strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
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Location: London or Sheffield (Hybrid Remote First)
About the Role: Join Guildhawk as a Senior Client Success Manager with a strong client-facing, customer success focus. This role is ideal for someone who thrives on building relationships, leading client accounts, and driving commercial growth through exceptional service. You will oversee complex, multi-stage projects, act as a key point of contact for high-value clients, and play a pivotal role in shaping our customer success strategy.
Key Responsibilities:
- End-to-end management of multi-lingual, multi-stage projects, including tech, digital, and multimedia solutions
- Act as the primary client contact for key accounts, leading regular meetings, reviews, and solution scoping
- Build and maintain strong client relationships, identifying opportunities for upselling and cross-selling
- Proactively resolve client issues, manage escalations, and ensure high levels of client satisfaction
- Prepare quotations, commercial proposals, and tenders, ensuring alignment with margin targets
- Oversee project delivery, ensuring quality, timeliness, and client expectations are met
- Lead client onboarding, training, and ongoing engagement initiatives
- Collaborate with internal teams (PM, Tech, Sales) to deliver seamless solutions
- Support the adoption of AI and technology-led solutions for clients
- Maintain detailed project records and ensure compliance with company processes
Skills, Knowledge & Experience:
- Minimum 3 years’ experience in project management or customer success within the language services sector
- Proven track record in client-facing roles, account management, or customer success
- Strong commercial awareness and ability to drive client growth
- Excellent communication, relationship-building, and problem-solving skills
- Experience managing complex, multi-stage projects
- Proficient with CAT tools (ideally memoQ) and technology-led workflows
- Experience with AI/automation in project delivery is an advantage
What We Offer:
- Hybrid Remote First working environment
- London or Sheffield base
- Development plan tailored to your needs
- Friendly and supportive team
- Internal training on Guildhawk products, ISO-certified processes
- Competitive salary with progression after probation
The role requires a proactive, solutions-focused approach, a passion for client service, and a desire to contribute to Guildhawk’s ambitious growth strategy.
Senior Client Success Manager employer: Guildhawk Limited
Guildhawk is an exceptional employer that prioritises a hybrid remote-first work culture, allowing you to balance your professional and personal life effectively. With a strong focus on employee development, we offer tailored growth plans and internal training to enhance your skills in a supportive environment. Join us in London or Sheffield, where you'll be part of a friendly team dedicated to driving client success and innovation in the language services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Guildhawk's projects and values. Show us that you’re not just another candidate; demonstrate how your skills align with our mission and how you can contribute to our growth.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in client management and project delivery. We want to hear how you've driven results and built relationships in your previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Senior Client Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client success and project management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Showcase Your Communication Skills:Since this role is all about building relationships, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you’ve successfully managed client relationships in the past.
Highlight Relevant Experience:Don’t forget to emphasise your experience in managing complex projects and working with tech solutions. We’re looking for someone who can hit the ground running, so make sure we know about your relevant background!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Guildhawk Limited
✨Know Your Client Success Strategies
Familiarise yourself with effective client success strategies, especially in the language services sector. Be ready to discuss how you've built and maintained strong client relationships in your previous roles, and think of specific examples where you’ve driven commercial growth.
✨Showcase Your Project Management Skills
Prepare to talk about your experience managing complex, multi-stage projects. Highlight any specific tools you've used, like CAT tools or AI solutions, and be ready to explain how you ensured quality and timeliness in project delivery.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've proactively resolved client issues or managed escalations. Be prepared to share these stories during the interview, as they will showcase your ability to maintain high levels of client satisfaction.
✨Engage with the Company’s Vision
Research Guildhawk’s mission and values, and be ready to discuss how your personal goals align with their ambitious growth strategy. Showing that you’re not just looking for a job, but are genuinely interested in contributing to their success, can set you apart.
