Drama, Production & Design Administration Officer (Records)

The Guildhall School of Music & Drama is a world-leading specialist conservatoire, located in the heart of the City of London. We are a vibrant, international community of artists and production professionals, ranked as the UK’s top conservatoire in both music and drama by The Guardian. Our mission is to inspire and empower emerging artists to realise their full potential, through innovation, excellence, and collaboration.

We are now recruiting a Drama, Production & Design Administration Officer to join our dynamic Drama, Production & Design team. The team plays a central role in supporting a diverse community of staff and students across a wide range of academic, creative, and production activities.

About the Role

Reporting to the Production Arts & Drama Administration Manager (Programmes), you will provide high-quality administrative support to academic staff and students across both departments. The role offers a varied and autonomous workload, with the opportunity to make a meaningful contribution within a busy and creative environment.

Key responsibilities include:

• Support the end-to-end student assessment process in line with academic regulations, deadlines, and quality assurance requirements, including preparation of templates, mark entry, and feedback distribution.
• Maintain accurate, secure, and compliant student records, ensuring high standards of data quality, confidentiality, and adherence to retention policies.
• Monitor and record student engagement, escalating concerns appropriately and ensuring staff are informed of relevant learning support arrangements while maintaining confidentiality.
• Use specialist systems and databases (e.g. student records systems and virtual learning environments) to ensure data consistency, resolve issues, and respond to student and staff enquiries within agreed timeframes.

About You

This role is ideal for someone with strong organisational skills, attention to detail, and the ability to work proactively in a fast-paced, collaborative environment. We are looking for a highly organised, detail-focused and proactive professional with experience of student records and assessment administration within UK Higher Education.

The ideal candidate will be confident working with data and systems, and able to manage competing priorities while maintaining accuracy and meeting tight deadlines. They will have strong communication skills and the ability to handle a range of enquiries and casework in a clear, professional and customer-focused manner. Comfortable working both independently and as part of a team, they will be adaptable, numerate, and confident using digital systems and Microsoft Office. A commitment to continuous improvement, high standards of service, and equality and diversity is essential.

On-Site Requirements and Flexible Working

This role is primarily based on-site, with opportunities for flexible working outside of term time. At the Guildhall School, creativity and collaboration are central to our culture. Within the Drama, Production & Design team, we place high value on the benefits of in-person working, enabling us to observe, connect, and develop through shared learning and professional interaction.