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For Companies At a Glance
- Tasks: Drive continuous improvement in housing services and analyse sector guidance.
- Company: Join Guildford Borough Council, a vibrant community-focused organisation.
- Benefits: Competitive salary, flexible working hours, and commitment to professional development.
- Why this job: Make a real difference for residents while enhancing your skills in a supportive environment.
- Qualifications: Strong analytical and communication skills; passion for public service.
- Other info: Work in a beautiful market town with excellent transport links.
The predicted salary is between 30000 - 36000 £ per year.
Overview
Join to apply for the Service Improvement & Insights Officer role at Guildford Borough Council.
Appointment Type Permanent Position; Full Time/Part Time Full-time; Job Category Housing; Hours 37; Location Millmead House, Millmead, Guildford GU2 4BB; Salary Grade 5 – £35,593 to £41,110; DBS Security Clearance Level Required: Not Applicable; Closing Date 10/10/2025; Ref No 10983.
We are looking for a motivated and detail-oriented individual to join our Service Improvement Team as a Service Improvement & Insights Officer. This role helps deliver high-quality housing services by driving continuous improvement, ensuring compliance with housing standards and putting customer insight at the heart of what we do.
Responsibilities
- Research best practice, support policy and process development, and provide clear and accessible performance information.
- Contribute to tenant engagement activities and analyse sector guidance and government policy.
- Help shape improvement initiatives that make a real difference for residents and communities.
- Collaborate with colleagues across the council, tenants, and external partners.
Qualifications and skills
- Strong analytical, research and communication skills.
- Passion for housing, public services and delivering positive outcomes for tenants.
- Ability to work collaboratively in a team and with external partners; a commitment to professional wellbeing and continuous learning.
About Guildford
Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. It is a thriving market town with excellent transport links, including London reachable by train in about 30 minutes.
We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on qualifications, merit and business need. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to share this commitment. We have robust systems for the safe recruitment of staff and volunteers.
Notes
We are not including boilerplate or site-only notices; this description focuses on the role responsibilities, requirements and the organisation’s commitment to equality and safeguarding.
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Service Improvement & Insights Officer employer: Guildford Borough Council
Contact Detail:
Guildford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement & Insights Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching Guildford Borough Council and their housing initiatives. Show us that you’re not just passionate about the role but also understand the community and its needs. Tailor your answers to reflect how you can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your analytical skills and how they can drive service improvement – that’s what we want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Service Improvement & Insights Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Improvement & Insights Officer role. Highlight your analytical skills and passion for housing, as these are key to what we’re looking for!
Showcase Your Experience: Don’t just list your previous jobs; explain how your past experiences relate to the responsibilities of this role. We want to see how you’ve contributed to improvement initiatives or tenant engagement activities.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, which are essential for collaborating with colleagues and external partners.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at Guildford Borough Council
✨Know Your Stuff
Before the interview, dive deep into the role of Service Improvement & Insights Officer. Familiarise yourself with housing standards, tenant engagement activities, and the latest sector guidance. This will not only show your passion for the field but also help you answer questions confidently.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical skills to drive improvements. Think about times when your research led to better outcomes or how you’ve contributed to policy development. Concrete examples will make your experience stand out.
✨Emphasise Collaboration
This role requires working closely with colleagues and external partners. Be ready to share experiences that highlight your ability to collaborate effectively. Talk about projects where teamwork made a difference and how you engaged with stakeholders to achieve positive results.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the council's current improvement initiatives or how they measure success in tenant engagement. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
