At a Glance
- Tasks: Manage rent income collection and support customers in a dynamic housing environment.
- Company: Join a high-performing Income management service within Guildford Council.
- Benefits: Enjoy flexible working, competitive pay, and generous annual leave.
- Other info: Great career progression opportunities in a supportive team.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and problem-solving abilities are essential.
The predicted salary is between 37983 - 43752 £ per year.
Would you like to work for a high performing Income management service? We are looking for an individual who is self-motivated and enthusiastic with excellent communication skills. A passion for delivering excellent customer service, who has a 'can do' attitude and is a good team player. You will need to be an excellent problem solver, whilst offering a balance between enforcement and support in all areas of Income management.
The Housing Income Specialists provide a vital link to other service units enabling the Council to deliver a comprehensive housing and income service. We are seeking an experienced individual to join our team of four front line Housing Income Specialists, within the Neighbourhood Housing, Income Collection Team.
Acting as the first point of customer contact, the role of Housing Income Specialist is to be responsible for rent income collection and associated charges in a defined geographical area within the borough of Guildford. The role involves dealing with sensitive issues, often within a pressurised environment where strong negotiation skills and assertiveness in difficult situations are essential. Previous experience of working in Housing and/or giving debt advice and/or welfare benefit advice would be desirable.
Benefits:
- Agile working
- Incremental progression related pay
- Highly competitive annual leave allowances
- Flexible working
- Staff discount scheme
- Membership of the local government pension scheme
If you would like further details about this role please contact Joanne Figg, Income Manager, on 07970 518815 or joanne.figg@guildford.gov.uk.
Closing date for applications: 31st August 2026
Interview and test: week commencing 7th September 2026
Housing Income Specialist in Guildford employer: Guildford Borough Council
Guildford Borough Council is an excellent employer, offering a dynamic work environment where you can make a meaningful impact on the community by preserving heritage and facilitating growth. With competitive salaries, flexible hybrid working arrangements, and a strong emphasis on professional development, we foster a supportive culture that values teamwork and individual contributions, making it an ideal place for passionate professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Specialist in Guildford
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We think you need these skills to ace Housing Income Specialist in Guildford
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Income Specialist role at Guildford Borough Council, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Guildford Borough Council
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Guildford Borough Council operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
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In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Guildford Borough Council. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Guildford Borough Council.
