At a Glance
- Tasks: Handle housing complaints and ensure residents' expectations are met with excellent service.
- Company: Guildford Borough Council, committed to high-quality resident support.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dedicated team focused on continuous improvement and collaboration.
- Why this job: Make a real difference in residents' lives by resolving their housing issues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Guildford Borough Council is inviting applications for a Complaints Resolution Officer within the Housing Service.
You will join a dedicated team focused on delivering high-quality, resident-centred complaint handling and ensuring outcomes meet residents’ expectations.
The role prioritises customer service excellence, clear communication, and collaborative working across departments to identify learning from complaints and drive continuous improvement within the council.
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Housing Complaints Resolution Specialist in Guildford employer: Guildford Borough Council
Guildford Borough Council is an excellent employer, offering a dynamic work environment where you can make a meaningful impact on the community by preserving heritage and facilitating growth. With competitive salaries, flexible hybrid working arrangements, and a strong emphasis on professional development, we foster a supportive culture that values teamwork and individual contributions, making it an ideal place for passionate professionals to thrive.
