At a Glance
- Tasks: Support our housing service by resolving complaints and ensuring resident satisfaction.
- Company: Join a forward-thinking local government team focused on community wellbeing.
- Benefits: Enjoy competitive pay, generous leave, flexible hours, and staff discounts.
- Other info: Be part of a significant transformation in local government with growth opportunities.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Strong customer service skills and ability to communicate effectively.
The predicted salary is between 30000 - 40000 £ per year.
Overview
An exciting opportunity has become available to join our complaints team.
We are seeking a highly motivated and customer-focused Complaints Resolution Officer to support our housing service in delivering high-quality, resident-centred complaint handling.
Responsibilities
- Assist housing colleagues in investigating and responding to complaints as part of the wider corporate complaints team, working closely with the Complaints Lead.
- Ensure timely resolutions, identify learning opportunities, and follow up on actions to deliver on commitments to residents.
Qualifications and skills
- Strong customer service experience with a track record in a complaint-resolution role.
- Ability to communicate with a wide range of audiences and translate technical information into clear, accessible language.
- Experience building effective working relationships across the organisation. Housing sector experience is advantageous but not essential.
What we offer
- Competitive benefits package including incremental pay progression
- Generous annual leave entitlement
- Flexible working arrangements
- Staff discount scheme
- Membership of the Local Government Pension Scheme
- Other information
As part of the transition to the West Surrey unitary council, we remain focused on delivering high-quality, value-for-money services and upholding our values: Collaboration, Wellbeing, Trusted, Value for Money and Professionalism.
Joining us offers valuable experience and development opportunities as part of a significant local government transformation.
We are an equal opportunity and Disability Confident employer, and we are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.
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Complaints Resolution Officer in Guildford employer: Guildford Borough Council
Guildford Borough Council is an excellent employer, offering a dynamic work environment where you can make a meaningful impact on the community by preserving heritage and facilitating growth. With competitive salaries, flexible hybrid working arrangements, and a strong emphasis on professional development, we foster a supportive culture that values teamwork and individual contributions, making it an ideal place for passionate professionals to thrive.
