Guildford Borough Council is seeking a proactive Complaints Lead to join our Customer Services team. You will oversee the complaints process, supporting managers and driving improvements using resident feedback.
You will lead investigations into complex and sensitive cases, ensuring compliance with guidance and Ombudsman expectations while training staff to deliver high-quality responses.
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Complaints Lead & Customer Experience Champion in Guildford employer: Guildford Borough Council
As a Case Worker in Housing, you'll join a dynamic team within a diverse organisation that values your growth and well-being. With excellent training opportunities, flexible working arrangements, and a supportive work culture, we empower our employees to thrive while making a meaningful impact in the community. Enjoy additional benefits such as health initiatives and discounts at popular retailers, all while contributing to a vital service in a fast-paced environment.
