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- Tasks: Supervise and improve waste collection services while engaging with commercial customers.
- Company: Join a forward-thinking council team dedicated to enhancing community services.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Full UK driving license and a passion for customer service.
- Other info: Exciting opportunities for growth as operations expand to a new depot.
The predicted salary is between 36000 - 60000 £ per year.
The Waste Strategy and Improvement team works across our in-house waste operations (domestic and commercial), street cleaning, fleets, housing repairs and stores departments. We improve the Council’s operational services and support business as usual activity. We focus on supporting, developing and delivering initiatives that improve council operations cost efficiency and deliver performance improvements in nationally reported KPI’s. We also develop and deliver income generation programmes.
An opportunity has arisen to work with the Waste Strategy and Improvement team to manage the contracts of our customer waste customers, with a main focus on customer retention and growth.
This role's main responsibilities include:
- Work as part of a team in supervising, inspecting and administering Waste Collection and Cleansing Services throughout the Borough and work with commercial customers.
- Carry out sales, client care and assessment visits to existing and potential customers.
- Identify customer requirements for commercial waste collection.
- Provide advice on the storage of refuse, the number and type of containers required, and the frequency of collection.
- Assist in the allocation of work and design of rounds to maximise commercial revenues.
- Develop new services and customer offerings as required.
- Monitor, evaluate and identify areas of work in which resources may be more effectively utilised and advise accordingly.
- Delivering business development focusing on the continuing commercialisation of services, including exploring further opportunities to scale existing contracts and seek new business.
A full UK driving license is required.
This role is office based currently located at Woking Road Depot, Woking Road, Guildford GU1 1QE. All waste operations, including this role, will be relocated to a newly built depot on Slyfield Industrial Estate in late 2026.
We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment.
Commercial Waste & Recycling Officer in Guildford employer: Guildford Borough Council
Contact Detail:
Guildford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Waste & Recycling Officer in Guildford
✨Tip Number 1
Get to know the Waste Strategy and Improvement team! Research their projects and initiatives, so you can chat about them during interviews. Showing genuine interest in what they do will make you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to waste management. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for those client care scenarios! Think of examples from your past experiences where you’ve successfully managed customer relationships or improved services. This will help you shine when discussing your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the council's goals.
We think you need these skills to ace Commercial Waste & Recycling Officer in Guildford
Some tips for your application 🫡
Read the Job Profile Carefully: Before diving into your application, take a moment to thoroughly read the job profile. It’ll give you a clear idea of what we’re looking for and help you tailor your responses to match our needs.
Showcase Your Relevant Experience: When filling out the application form, make sure to highlight any experience related to waste management or customer service. We want to see how your background aligns with the role of Commercial Waste & Recycling Officer.
Be Specific About Your Skills: Don’t just list your skills; provide examples of how you’ve used them in past roles. Whether it’s managing contracts or improving customer retention, specific examples will make your application stand out.
Apply Through Our Website: Remember, we only accept applications through our website, so make sure to submit your completed application form there. It’s the best way for us to receive your details and get the process rolling!
How to prepare for a job interview at Guildford Borough Council
✨Know Your Waste Strategy
Familiarise yourself with the council's waste management policies and strategies. Understand how they operate their waste collection and cleansing services, as well as any recent initiatives they've implemented. This will show your genuine interest in the role and help you discuss how you can contribute to their goals.
✨Customer-Centric Approach
Since this role focuses on customer retention and growth, prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you identified customer needs and provided tailored solutions. This will demonstrate your ability to enhance customer satisfaction and drive business development.
✨Showcase Your Analytical Skills
Be ready to discuss how you would monitor and evaluate waste operations to improve efficiency. Bring examples of how you've previously identified areas for improvement and implemented changes that led to better performance. Highlighting your analytical skills will be key in showing how you can contribute to the council's KPIs.
✨Prepare Questions About Future Developments
Think about the future of waste management and what new services or offerings could be developed. Prepare insightful questions about the council's plans for the new depot and how they envision scaling existing contracts. This shows you're forward-thinking and genuinely interested in the long-term success of the team.