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For Companies At a Glance
- Tasks: Provide essential admin support to the Council Tax and Benefits team in a dynamic environment.
- Company: Join a supportive council team in the heart of Guildford.
- Benefits: Enjoy competitive salary, flexible working, and 22 days annual leave.
- Why this job: Kickstart your career in a fast-paced role with real impact on the community.
- Qualifications: Strong organisational skills and excellent communication are key.
- Other info: Work-life balance with a mix of office and remote work after training.
The predicted salary is between 23695 - 26633 £ per year.
Overview
Appointment Type: Permanent Position. Full-time/Part Time: Full-time. Location: Millmead House, Millmead, Guildford GU2 4BB. Salary: Grade 1 – £23,695 to £26,633. DBS Security Clearance Level Required: Basic (if access to either GCSX or Open Revenues). Closing Date: 05/10/2025. Ref No: 10979.
Permanent full time. We are looking for a pro-active, motivated and confident individual who is seeking a career within a busy and fast paced environment. We offer a friendly and supportive working environment and highly value our people.
Role Purpose
The post holder will provide administrative support to the Council Tax, Benefits and Business Rates case team, using strong organisational skills to maintain high attention to detail and confidentiality, to ensure the smooth running of the service. The post holder will need to have a flexible approach to work as aside from core daily tasks, additional tasks may be required. Applicants will need the ability to manage their own workload and use their own initiative. The post holder will be required to undertake some training and support as identified. In return, we offer an annual leave entitlement of 22 days, access to our flexible working scheme, pension scheme and pleasant working environment near to the town centre. This role attracts a salary between £23,695 – £26,633. Offers are usually made at the lower end of the salary band allowing for progression. This salary excludes the 2025/26 pay award which is to be confirmed. This role is classed as Agile. Office working will be needed full time during the training period but once training has progressed effectively, the successful applicant will be able to work from home part of the working week on a rota basis with colleagues. Our usual office/home working split is 50/50. The role does not provide parking.
Essential Criteria
- Excellent time management, problem solving and organisational skills
- Excellent communication with people of different social, economic and professional backgrounds
- Conscientious attitude and attention to detail
- Awareness of data protection and confidentiality
- Ability to work as part of a team
- A good standard of numeracy and literacy
- Excellent IT skills
Desirable
- Knowledge of Civica would be an advantage
- 6 months experience of working in an administrative based role
- Previous experience of working for a local authority
- NVQ level 2 in Customer Service or equivalent qualification, or experience in an appropriate area
How to Apply / Closing
If you are interested in this busy and varied role, please apply online.
Closing date for applications: 5th October 2025. Interviews W/C: 13th October 2025. For an informal chat about the role, please contact Carene Alexander (Case Team Leader Revenues and Benefits) on 01483 444879.
About Guildford
Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The towns geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.
We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.
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Administrative Assistant - Revenues and Benefits employer: Guildford Borough Council
Contact Detail:
Guildford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant - Revenues and Benefits
✨Tip Number 1
Get to know the company! Research their values and culture, so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills match the role and have examples ready that showcase your organisational and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Administrative Assistant - Revenues and Benefits
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Assistant. We want to see how you can bring your organisational skills and attention to detail to our team!
Show Off Your Communication Skills: Since you'll be working with a diverse range of people, it's important to demonstrate your excellent communication abilities in your application. Use clear and concise language to showcase your experience in dealing with various backgrounds.
Highlight Relevant Experience: If you've got any previous administrative experience or knowledge of Civica, make sure to mention it! We love seeing candidates who can hit the ground running and contribute to our busy environment right away.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, we can't wait to hear from you!
How to prepare for a job interview at Guildford Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Assistant in Revenues and Benefits. Familiarise yourself with the key skills mentioned in the job description, like time management and attention to detail, so you can confidently discuss how your experience aligns with these requirements.
✨Showcase Your Communication Skills
Since this role involves interacting with people from various backgrounds, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated in previous roles, especially in administrative settings, and be ready to share these during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and organisational skills. Practice responses to potential situations you might face in the role, such as managing conflicting priorities or maintaining confidentiality, to show you're proactive and capable.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training processes, or the flexible working scheme. This not only shows your interest in the role but also helps you gauge if the environment is the right fit for you.
