At a Glance
- Tasks: Manage hotel reservations and deliver exceptional customer service across 9 hotels in London.
- Company: Join Axiom Hospitality, a fast-growing and diverse hotel group.
- Benefits: Enjoy a competitive salary, hotel discounts, and up to 33 days holiday.
- Other info: Opportunities for growth, training, and a commitment to sustainability.
- Why this job: Be part of a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in hotel reservations and a passion for outstanding customer service.
The predicted salary is between 28000 - 28000 £ per year.
Salary: £28,000 per annum Job Type: Permanent Hours: Full-time Town: London
Guild Hotel Marble Arch, London is an intimate boutique hotel located on a quiet road off Oxford Street.
Set within a row of elegantly refurbished Victorian townhouses, enjoy unique spaces to relax with a variety of richly appointed bedrooms and suites perfect for both business and leisure travellers.
We are looking for an experienced Central Reservations Agent to join our Booking Services team, supporting 9 hotels across London.
You\'ll deliver an exceptional booking experience by managing reservations efficiently, handling guest enquiries, and ensuring every booking is processed accurately while identifying opportunities to maximise revenue.
What we offer
- Permanent, full time contract (40 hours per week)
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Your role
We are looking for an experienced Central Reservations Agent to join our Booking Services team, supporting 9 hotels across London.
Working within our central reservations function, you\'ll manage reservations for a portfolio of leading hotels, delivering an exceptional guest experience from the first enquiry through to booking confirmation.
- Radisson Blu Hotel, London Bloomsbury
- Radisson Blu Hotel, London Bond Street
- Radisson Blu Hotel, London Canary Wharf East
- Radisson Blu Hotel, London Euston Square
- Radisson Blu Hotel, London Leicester Square
- Radisson Blu Hotel, London Mercer Street
- Radisson Blu Hotel, London South Kensington
- Radisson Blu Hotel, London Tottenham Court Road
- Guild Hotel Marble Arch
As a Central Reservations Agent, you will be responsible for handling reservations efficiently across the portfolio, providing exceptional customer service, and ensuring all booking details are accurately recorded.
Working closely with Front Office, Sales and Revenue Management teams, you\'ll play an important role in maximising occupancy, driving revenue and delivering a seamless booking experience for every guest.
Responsibilities
- Handling hotel reservation enquiries via telephone, email and online booking channels.
- Processing individual and group reservations accurately across 9 hotels.
- Assisting guests in selecting the most suitable hotel, room type and package based on their requirements.
- Providing professional communication regarding booking confirmations, amendments and cancellations.
- Maximising revenue by upselling room categories, packages and additional hotel services.
- Ensuring all reservations, guest profiles and booking details are accurately maintained within the hotel reservation system.
- Working closely with Front Office, Sales and Revenue Management teams to optimise occupancy and availability across the portfolio.
- Maintaining up to date knowledge of hotel facilities, services, promotions and local attractions.
- Processing payments in accordance with company policies and procedures.
- Monitoring booking trends and escalating opportunities or concerns where appropriate.
- Delivering exceptional customer service while maintaining brand standards across all hotels.
- The ideal person
- Be passionate about delivering outstanding customer service.
- Have exceptional attention to detail and accuracy.
- Be organised and able to manage multiple priorities.
- Thrive in a busy, fast paced environment.
- Be a confident communicator with a professional and friendly approach.
- Be proactive, adaptable and enjoy working as part of a collaborative team.
- Have a positive attitude and a genuine passion for hospitality.
- The core skills and experience
- Previous experience as a Hotel Reservations Agent, Central Reservations Agent, Reservations Coordinator, Reservations Executive, Reservations Consultant or Front Office Agent within a hotel environment.
- Previous experience working with a hotel Property Management System (PMS) or Central Reservations System (CRS), preferably OPERA Cloud, Syn Xis or similar.
- Experience handling hotel reservations via telephone, email and online booking channels.
- Experience managing individual and group reservations.
- Excellent verbal and written communication skills with a professional and customer focused approach.
- Strong attention to detail and accuracy when processing reservations and guest information.
- Ability to multitask, prioritise and work efficiently in a fast paced environment.
- Good working knowledge of Microsoft Office.
- Commercial awareness with the ability to identify upselling opportunities and maximise revenue.
- Ability to build effective working relationships with Front Office, Sales and Revenue Management teams.
If you\'re passionate about hospitality, enjoy delivering exceptional guest service and have experience in hotel reservations, we\'d love to hear from you.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Guild Hotel Marble Arch.
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations.
We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills.
We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint.
We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet.
Working closely with our Hotel Owners, we are committed to the journey to sustainability.
In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can.
Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising.
Our hotels aim to leave a positive impact on their neighbourhoods.
At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment.
Caring about people extends outside our business and is part of our DNA.
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Booking Services Agent in London employer: Guild Hotel Marble Arch
At Axiom Hospitality, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and personal growth. As a Night Manager at the Guild Hotel Marble Arch in London, you'll enjoy competitive benefits including generous holiday allowances, hotel discounts, and opportunities for career advancement within a supportive team environment. Join us to lead a dedicated team while making lasting memories for our guests in a beautifully restored Victorian setting.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Services Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Guild Hotel Marble Arch. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Guild Hotel Marble Arch
Don't be shy about reaching out to Guild Hotel Marble Arch directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Booking Services Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Guild Hotel Marble Arch and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Guild Hotel Marble Arch
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
