At a Glance
- Tasks: Manage complex Workers Compensation claims and support clients in their recovery journey.
- Company: Guild Insurance, a leading provider of insurance solutions for healthcare professionals.
- Benefits: Enjoy a 35-hour work week, hybrid flexibility, and a supportive team culture.
- Other info: Join a friendly team that values comradery and continuous improvement.
- Why this job: Make a real impact in people's lives while working in a collaborative environment.
- Qualifications: Experience in workers compensation case management and strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
Location: Sydney
Role Type: Full-time permanent opportunity - 35 hours per week
Ways of Working: Hybrid role – 2 days in office and 3 days from home
Reporting to the NSW Workers Compensation Team Leader, you’ll provide strategic advice and help shape the way we support our clients and each other. Currently our team manage up to 60 claims per portfolio but we’re working hard to bring this down to 35-40 claims per portfolio. If you’re someone who thrives in a collaborative, people-first environment, we’d love to hear from you.
Why Guild? At Guild we thrive together, creating work that fits life. Our people connect with purpose, embrace challenges, learn from each other and care deeply for customers and communities. Some other reasons to join Guild are:
- A shorter working week of 35 hours with a full-time salary (that’s almost 4 extra weeks off across the year compared to a standard 38-hour week)
- Hybrid flexibility: 2 days in our central Sydney CBD office and the rest from home
- A collaborative close-knit team where your voice matters
- Exposure to other teams like Account Managers with no silos
- Recognition culture: Our Workers Compensation Remediation Team recently won Guild’s CEO Award for driving impactful change
What you’ll be doing:
- Managing complex Workers Compensation claims end-to-end, ensuring compliance with NSW legislation and delivering timely, accurate outcomes
- Determining liability, issuing appropriate notices, and coordinating medical assessments and rehabilitation services
- Liaising with employers, injured workers, treating practitioners, and other stakeholders to facilitate safe and durable return-to-work outcomes
- Supporting the NSW Regional Office and National Workers Compensation Claims Manager to strengthen client relationships and enhance service delivery
- Attending case conferences, forums, and meetings with professionalism and insight
- Identifying trends and collaborating with internal teams to support early risk management interventions
- Ensuring regulatory compliance and contributing to continuous improvement initiatives
What We’re Looking For:
- Solid experience in workers compensation case management
- Strong communication and problem-solving skills
- A team player who thrives in a collaborative environment
About the team… The NSW Workers Compensation team are a friendly, fun, supportive, and engaged team. They have a strong sense of comradery and like to support each other to achieve team outcomes. They have a wide range of expertise and knowledge that they openly share with others in the team.
Who are we? Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.
Our employee experience: We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.
Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.
If you have any questions, please email Sandra at recruitment@guildgroup.com.au. Please do not apply via email. Let's thrive together!
Case Manager - Workers Compensation (NSW) employer: Guild Group
Guild Insurance is an exceptional employer that prioritises a people-first culture, offering a unique hybrid work model and a shorter 35-hour work week, allowing employees to enjoy almost four extra weeks off annually. With a strong emphasis on collaboration and professional growth, team members are encouraged to share knowledge and support one another, all while making a meaningful impact in the lives of clients and communities across Australia.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager - Workers Compensation (NSW)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Case Manager role. You never know who might have the inside scoop on opportunities at Guild or elsewhere.
✨Tip Number 2
Prepare for those interviews by researching Guild and understanding their values. Think about how your experience aligns with their collaborative, people-first approach. We want to see how you can contribute to the team and help shape the way they support clients.
✨Tip Number 3
Practice your communication skills! As a Case Manager, you’ll need to liaise with various stakeholders. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can articulate your thoughts clearly during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our friendly, supportive team at Guild.
We think you need these skills to ace Case Manager - Workers Compensation (NSW)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Case Manager in Workers Compensation. We want to see how you can bring your unique skills to our collaborative team!
Showcase Your Communication Skills:Since strong communication is key in this role, use your written application to demonstrate your ability to convey ideas clearly and effectively. We love seeing candidates who can articulate their thoughts well!
Highlight Teamwork Experience:We’re all about collaboration at Guild, so don’t forget to mention any past experiences where you thrived in a team environment. Share examples that show how you support others and contribute to team success.
Apply Through Our Website:To make sure your application gets to us smoothly, please apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Guild Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of workers compensation legislation in NSW. Familiarise yourself with key terms and processes, as well as any recent changes in the law. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Team Spirit
Since this role thrives in a collaborative environment, be prepared to share examples of how you've worked effectively in teams before. Highlight your communication skills and how you’ve contributed to team success, as this will resonate well with the values of Guild.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about past experiences where you managed complex claims or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
