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- Tasks: Lead a brand new charity shop, ensuring excellent customer service and team motivation.
- Company: Join Guild Care, a community-focused charity with over 90 years of history.
- Benefits: Enjoy competitive salary, wellbeing days, and professional development opportunities.
- Why this job: Make a real impact in your community while developing your retail management skills.
- Qualifications: Retail management experience and strong communication skills are essential.
- Other info: Be part of an inclusive team that values diversity and personal growth.
The predicted salary is between 29500 - 41000 £ per year.
An exciting opportunity has opened up to lead our brand new, two-floor Guild Care charity shop coming soon in the heart of Worthing High Street. Do you have a considerable amount of recent retail management experience in a fast‑paced environment? Are you an excellent communicator who can deliver high class customer service while leading and inspiring a team and positive environment? Would you describe yourself as a creative person who is strategic and a forward thinker? Are you ready to take your retail management skills to the next level and make a real impact - this is an all encompassing role, managing both floors of this new superstore.
We are seeking an experienced and motivated Store Manager with a passion for retail, people, and making a real difference in the community. This is an exciting chance to take ownership of a brand‑new store in a prime location - leading the full operation, shaping its culture, and becoming the welcoming face of Guild Care on the high street.
Why Join Guild Care?
At Guild Care, we believe in putting people first—our clients and our team. We offer a warm, inclusive, and supportive working environment, where staff are encouraged to grow, develop, and thrive.
We offer competitive salary and benefits including:
- Annual Wellbeing Day off
- Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more)
- Cycle to Work scheme
- Free Specsavers eye care vouchers
- Option to buy and sell annual leave
- Health cash plan (silver and gold)
Interested? If you’re passionate about retail, have the experience and want to be part of something new and exciting in your community, we’d love to hear from you.
About The Role
As Store Manager, you will oversee the smooth and effective running of a brand new, busy two-floor retail environment. You will deliver an exceptional customer experience, ensure excellent standards of merchandising and stock management, and lead a dedicated diverse team of staff and volunteers. This is a hands-on, fast-paced role where creativity, strong leadership and high standards are essential. You will motivate your team making it a positive, inclusive and fun environment for them to work in. You will maintain an engaging shopping environment, maximise sales, and help raise awareness of Guild Care's work supporting people in the Worthing community.
Key Responsibilities
- Lead the day-to-day operation of the shop across both floors.
- Manage and process stock, including deliveries and donations.
- Ensure outstanding visual merchandising and high standards of cleanliness.
- Rotate and manage stock in line with Area Manager guidance.
- Maintain safe, secure procedures for stock, cash handling, banking and tills.
- Work to agreed income, sales, and expense budgets.
- Plan and deliver in-store promotions, special events and community engagement activities (including some out-of-hours work).
- Ensure full compliance with health & safety and trading standards.
- Deliver exceptional customer service at all times.
Essential Skills & Experience
- Significant experience in retail management.
- Excellent communication skills.
- Ability to take responsibility, use initiative and work independently.
- Good literacy and numeracy skills.
- Outstanding customer service approach.
- Strong organisational and planning ability.
- Experience working to budgets and targets (including forecasting, reporting and reviewing).
- Confident IT and administrative skills.
- Flexible and adaptable attitude.
- Ability to undertake reasonable lifting duties.
- Ability to provide a satisfactory DBS check.
Required Criteria
- Proven retail or store management experience with a track record of hitting sales targets.
- Excellent customer service and communication skills.
- IT-savvy, flexible, and ready to roll up your sleeves.
- A can-do attitude and the ability to work independently.
- Team leadership skills ensuring a smooth, positive and fun environment.
- Strong organisational and planning skills.
Desired Criteria
- Charity shop management experience.
- Health & Safety and compliance skills.
About The Company
Guild Care was founded in Worthing in 1933 by visionary volunteers dedicated to supporting vulnerable individuals in the local community. Originally known as Worthing Council of Social Service, the organisation focused on alleviating poverty, isolation, and health challenges during difficult times. Over the following decades, Guild Care consistently expanded its services, proactively responding to the community's evolving needs.
Today, Guild Care supports over 3,000 people annually across West Sussex through a range of community-focused services. Remaining true to its founding values, the organisation is one of Worthing's largest employers, powered by almost 700 dedicated staff members and the essential contributions of more than 300 volunteers, all united in making a meaningful difference.
Company Culture
Our vision is for all people in need of care to live fulfilling, safe and secure lives. Our mission is to ensure our support and services are accessible, effective and lovingly delivered.
At Guild Care, we are committed to fostering a culture of inclusivity, respect, and equality. We believe that diversity enriches our organisation and enables us to better serve our community.
Join us in our mission to make a positive difference in people's lives.
Company Benefits
At Guild Care, we are proud to offer a comprehensive benefits package designed to support our employees in every aspect of their lives—financially, professionally, and personally.
- Your wellbeing is our priority. Staff benefit from an annual Wellbeing Day, free flu vaccinations, and confidential support through the BHSF Employee Assistance Programme.
- We understand the importance of flexibility, offering favourable holiday terms, flexible working options, homeworking opportunities, and carers' leave to help you balance work with life's demands.
- At Guild Care, your career growth is important to us. We provide progressive career pathways, mandatory training programmes, in-house learning opportunities, and access to professional qualifications, including accredited programmes and the Care Certificate.
Join us and be part of something extraordinary.
Salary
£36,669.00 per year
Retail Manager | Montague Street, Worthing | 36,669 F/T 37.5hours employer: Guild Care
Contact Detail:
Guild Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager | Montague Street, Worthing | 36,669 F/T 37.5hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Guild Care. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 2
Practice your pitch! Be ready to talk about your retail management experience and how you've led teams in the past. Use specific examples that showcase your leadership skills and ability to create a positive environment. Confidence is key!
✨Tip Number 3
Show your passion for retail! During the interview, express your enthusiasm for the role and the community. Talk about why you love working in retail and how you can contribute to the success of the new store. Let your personality shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Manager | Montague Street, Worthing | 36,669 F/T 37.5hours
Some tips for your application 🫡
Show Your Retail Passion: When writing your application, let your love for retail shine through! Share specific experiences that highlight your management skills and how you've created a positive environment in past roles.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'customer service' and 'team leadership', to show we’re on the same page about what you bring to the table.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your achievements and how they relate to the role of Store Manager.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Guild Care.
How to prepare for a job interview at Guild Care
✨Know Your Retail Stuff
Make sure you brush up on your retail management experience. Be ready to share specific examples of how you've successfully led teams, managed stock, and hit sales targets in a fast-paced environment. This will show that you understand the ins and outs of running a shop like the one at Guild Care.
✨Showcase Your Communication Skills
As a Retail Manager, you'll need to communicate effectively with your team and customers. Prepare to discuss how you've handled customer service challenges in the past and how you inspire your team to create a positive shopping experience. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Your Creativity
This role requires a creative approach to merchandising and promotions. Think about some innovative ideas you've implemented in previous roles that boosted sales or improved customer engagement. Be ready to share these during the interview to highlight your strategic thinking.
✨Align with Guild Care's Values
Guild Care is all about making a difference in the community. Familiarise yourself with their mission and values, and be prepared to discuss how your personal values align with theirs. Showing that you're passionate about their cause will set you apart from other candidates.