At a Glance
- Tasks: Support daily operations of charity shops and lead a team of volunteers.
- Company: Join Guild Care, a vibrant charity making a difference in the community.
- Benefits: Competitive pay, wellbeing days, flexible hours, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and community engagement.
- Why this job: Make a real impact while developing your retail and management skills.
- Qualifications: Retail management experience and a valid driving licence required.
The predicted salary is between 13.53 - 13.53 £ per hour.
Deputy Shop Manager - Bank - covering ALL stores Guild Care Worthing & Wider West Sussex Area, West Sussex, GB
Are you passionate about retail and making a difference in your local community? Do you want to join a fun, creative and engaging team? Are you flexible with your time and have a car? Have you got previous staff management experience?
Guild Care are seeking Deputy Managers to cover ALL of our stores (from Bognor to Crawley to Hove and all in between) so you must be able to drive. You will support the day-to-day running of our vibrant charity shops. This is a fantastic opportunity for those wanting extra hours or should you have enough experience to step into a leadership role and support a great cause while developing your retail and management skills. In this role, every day is different and your keen eye for detail and adaptability will really make a difference in people’s lives. You will be required to provide cover to the manager who may be on annual leave, on sick leave or needs an extra pair of hands; you need to be flexible and also you must drive. This role includes working weekends (both Saturdays and Sundays). Store opening hours - Mon-Sat - 9am - 5pm | Sunday 10am - 4pm.
Why Join Guild Care?
At Guild Care, we believe in putting people first—our clients and our team. We offer a warm, inclusive, and supportive working environment, where staff are encouraged to grow, develop, and thrive. We offer competitive salary and benefits including:
- Annual Wellbeing Day off
- Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more)
- Cycle to Work scheme
- Free Specsavers eye care vouchers
- Option to buy and sell annual leave
- Health cash plan (silver and gold)
Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, we’d love to hear from you.
About The Role
As Deputy Manager (BANK), you'll play a key part in supporting the Shop Manager and other deputies to ensure smooth daily operations and profitability of the shop. You’ll also be the go‑to person during the manager’s absence and will be expected to provide full holiday cover, including weekend hours, when required. You’ll assist in meeting sales targets, maintaining high visual and operational standards, supporting volunteers, and delivering outstanding customer service. This role also plays a crucial part in raising money for the amazing work that Guild Care do in the community.
Key Responsibilities:
- Deputise for the Shop Manager and provide full holiday cover
- Assist in achieving income targets and maximising sales
- Help manage stock control, processing donations, and shop presentation
- Ensure accurate financial procedures including banking and cash handling
- Supervise, support, and motivate a team of dedicated volunteers
- Uphold excellent standards of customer service and shop cleanliness
- Attend relevant meetings and training as required
- Liaise with Furniture Scheme Manager for logistics of stock transfers
Required Criteria
- Retail management or 3+ years of retail experience
- Drive and have access to a car
- Operational and Organisational skills
- People Management
Desired Criteria
- Charity Shop experience
- Managing / working with volunteers
Skills Needed
- Managing Teams
- Exceptional Customer Service Skills
- Attention to detail
- Communication
- Coordination of Volunteers
About The Company
Guild Care was founded in Worthing in 1933 by visionary volunteers dedicated to supporting vulnerable individuals in the local community. Originally known as Worthing Council of Social Service, the organisation focused on alleviating poverty, isolation, and health challenges during difficult times. Over the following decades, Guild Care consistently expanded its services, proactively responding to the community's evolving needs. Today, Guild Care supports over 3,000 people annually across West Sussex through a range of community-focused services.
Company Culture
Our vision is for all people in need of care to live fulfilling, safe and secure lives. Our mission is to achieve our vision by ensuring our support and services are accessible, effective and lovingly delivered. Our BELIEF values are Brave, Engaging, Loving, Integrity, Everyone Matters, and Free to Be Me.
Company Benefits
At Guild Care, we are proud to offer a comprehensive benefits package designed to support our employees in every aspect of their lives—financially, professionally, and personally. Benefits include:
- Health and Wellbeing initiatives
- Work-life Balance options
- Professional Development opportunities
- Paid time off
- Retirement plan and/or pension
- Employee discounts
- Competitive salary
£13.53 per hour Full-time
Deputy Shop Manager - Bank - Covering All Stores in Worthing employer: Guild Care
Guild Care in Worthing is an exceptional employer dedicated to fostering a compassionate and inclusive work culture. With a strong focus on employee well-being, we offer annual wellbeing days and ample opportunities for professional growth, making it a rewarding place for those passionate about delivering quality care to vulnerable individuals in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Shop Manager - Bank - Covering All Stores in Worthing
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Guild Care, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Guild Care!
We think you need these skills to ace Deputy Shop Manager - Bank - Covering All Stores in Worthing
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Guild Care, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Guild Care and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Guild Care that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Guild Care
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
