Retail Assistant Crawley Store / Bank

Overview

Are you looking for a rewarding role where your work makes a real difference? Guild Care is looking for an enthusiastic and customer-focused Retail Assistant on a zero hour contract to join our Crawley store team. You\\\’ll play a key role in supporting the Shop Manager and volunteers, helping to create a vibrant and welcoming shopping experience for our customers.

• Location: Crawley Store, 48a The Broadway, RH10 1HG
• Hours: Casual/Relief/Bank
• Payrate: £12.21 per hour

Why Join Guild Care?

At Guild Care, we believe in putting people first—our clients and our team. We offer a warm, inclusive, and supportive working environment, where staff are encouraged to grow, develop, and thrive.

What We Offer

• Annual Wellbeing Day off
• Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more)
• Cycle to Work scheme
• Free Specsavers eye care vouchers
• Option to buy and sell annual leave
• Health cash plan (silver and gold)

Interested?

If you\\\’re passionate about retail and making a difference in your community, we\\\’d love to hear from you.

For more information

Click on the job spec on Guild Care\\\’s website and apply today. Interviews will be taking place before the advert end date.

About The Role

As Retail Assistant (Bank) in our Crawley store, your main responsibilities:

• Support the Shop Manager with the day-to-day operations of the shop
• Process and manage stock donations, including stock rotation and presentation
• Assist in achieving sales targets and maximising income
• Help with cash handling, till operations, and financial procedures
• Provide excellent customer service to all shoppers and donors
• Maintain a clean, safe and welcoming environment in the shop
• Support volunteers and promote a positive team culture
• Liaise with the Furniture Scheme Manager regarding stock logistics
• Attend relevant training and team meetings

Guild Care is Worthing\\\’s leading social care charity, supporting people of all ages in our community. Our charity shops help fund our essential services, and your role will directly support this life-changing work.

Required Criteria

• Ability to undertake reasonable lifting duties
• Post Holder must be literate and numerate
• Flexible attitude to work
• Demonstrate good customer service skills
• Ability to provide a satisfactory Disclosure and Barring Service Check

Desired Criteria

• Experience Handling Cash
• Experience working in a charity/retail shop
• Experience working towards targets

Skills Needed

Time Management/Organisational skills, Teamwork, Stock Taking

About The Company

Guild Care was founded in Worthing in 1933 by visionary volunteers dedicated to supporting vulnerable individuals in the local community. Originally known as Worthing Council of Social Service, the organisation focused on alleviating poverty, isolation, and health challenges during difficult times. Over the following decades, Guild Care consistently expanded its services, proactively responding to the community\\\’s evolving needs.

In the 1950s and 1960s, Guild Care established innovative day centres and residential care homes, significantly enhancing life quality for older adults and individuals with disabilities. Adapting continually, the charity later introduced specialised dementia care facilities and tailored services for those with learning disabilities.

Today, Guild Care supports over 3,000 people annually across West Sussex through a range of community-focused services. Remaining true to its founding values, the organisation is one of Worthing\\\’s largest employers, powered by almost 700 dedicated staff members and the essential contributions of more than 300 volunteers, all united in making a meaningful difference.

Company Culture

Our vision is for all people in need of care to live fulfilling, safe and secure lives. Our mission is to ensure our support and services are accessible, effective and lovingly delivered. Our BELIEF values are Brave, Engaging, Loving, Integrity, Everyone Matters, Free to Be Me.

We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or socio-economic background. Join us in our mission to make a positive difference in people\\\’s lives.

Company Benefits

At Guild Care, we are proud to offer a comprehensive benefits package designed to support our employees in every aspect of their lives—financially, professionally, and personally.

Health and Wellbeing: Your wellbeing is our priority. Staff benefit from an annual Wellbeing Day, free flu vaccinations, and confidential support through the EAP. With schemes like Cycle to Work, free eye tests for eligible roles, and mental health support through the Care Workers Charity, we aim to promote a healthier, happier workforce.

Work-life Balance: We offer flexible holiday terms, flexible working options, homeworking opportunities, and carers leave to help you balance work with life\\\’s demands.

Professional Development: We provide progressive career pathways, mandatory training programmes, in-house learning opportunities, and access to professional qualifications, including accredited programmes and the Care Certificate.

A Supportive Work Environment: Join a local charity with over 90 years of history and a strong community focus. Employees enjoy supportive colleagues, job satisfaction, and opportunities to engage in events and fundraising activities. Our inclusive culture features recognition programs, annual staff awards, and employee networking groups. We reinvest all surpluses into our services, staff, and community, ensuring your work makes a meaningful difference every day. Join us and be part of something extraordinary!

Salary: £12.21 per hour

Note: This description reflects the information provided and has been reformatted for clarity and accessibility. LNKD1_UKTJ