Deputy Shop Manager | Horsham, Worthing | P/T 14 hours

• Are you passionate about retail and making a difference in your local community?

• Do you want to join a fun, creative and engaging team?

• Are you an excellent communicator who can deliver high class customer service?

Guild Care are seeking a Deputy Manager to support the day-to-day running of one of our vibrant charity shops. This is a fantastic opportunity to step into a leadership role and support a great cause while developing your retail and management skills.

• Location: Horsham Store

• Hours: 14 hours per week - the store is open 7 days a week and you will be required to work weekends. Store opening times Mon-Sat - 9am - 5pm | Sunday 10am - 4pm

Why Join Guild Care?

At Guild Care, we believe in putting people first—our clients and our team. We offer a warm, inclusive, and supportive working environment, where staff are encouraged to grow, develop, and thrive.

We offer competitive salary and benefits including:

• Annual Wellbeing Day off

• Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more)

• Cycle to Work scheme

• Free Specsavers eye care vouchers

• Option to buy and sell annual leave

• Health cash plan (silver and gold)

Interested? If you’re passionate about retail and making a difference in your community, we want to hear from you.

For more information visit Guild Care's website to read the full job spec and apply via our website today...only those suitable will be contacted.

Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, we’d love to hear from you.

As Deputy Manager, you'll play a key part in supporting the Shop Manager to ensure smooth daily operations and profitability of the shop. You’ll also be the go-to person during the manager’s absence and will be expected to provide full holiday cover, including weekend hours, when required.

You’ll assist in meeting sales targets, maintaining high visual and operational standards, supporting volunteers, and delivering outstanding customer service. This role also plays a crucial part in raising money for the amazing work that Guild Care do in the community.

Key Responsibilities:

• Deputise for the Shop Manager and provide full holiday cover

• Assist in achieving income targets and maximising sales

• Help manage stock control, processing donations, and shop presentation

• Ensure accurate financial procedures including banking and cash handling

• Supervise, support, and motivate a team of dedicated volunteers

• Uphold excellent standards of customer service and shop cleanliness

• Attend relevant meetings and training as required

• Liaise with Furniture Scheme Manager for logistics of stock transfers

For more information visit Guild Care's website to read the full job spec and apply via our website today...only those suitable will be contacted.

Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, apply today, interviews will be taking place before the advert end date.

What you will need

Skills needed for this job opportunity