Team Metalogic HQ, Caerphilly, CF83 3GW (United Kingdom) Employment type Full-Time Department Service Desk Shift/Schedule Generally work either 08:00-16:00 or 09:30-17:30 Monday to Friday. Service Desk Engineer Aim of the role: Provide technical support to end-users at customer sites Department: Service Desk Reporting to: IT Operations Manager / Service Team Lead Based on experience and skill set Job Objective: To provide reactive and proactive technical support to end-users in line with the Team Metalogic service standards, ensuring first-fix wherever possible and maximum levels of customer satisfaction through service delivery excellence. To help and aid Service Engineers with ticket escalations and help aid their technical progression with help and guidance on technical issues. To contribute to the business being a technical innovator, achieving mastery of their role, taking ownership and accountability for all that is delivered. Summary of the persons that the employee will work with: Service Desk Engineers Service Desk Team Lead IT Services Manager Projects Team (Project Handover To Service Desk) Skills and Competencies: Strong working knowledge of both Microsoft and Apple based operating systems. Strong working knowledge of Microsoft Office applications with an emphasis on the Office 365 product suite. Working knowledge of Windows Server administration and associated core roles including but not limited to Active Directory, Group Policy, DNS,DHCP, RDS
Service Desk Engineer Team Metalogic HQ, Caerphilly, CF83 3GW (United Kingdom)Posted on 13 Jan 2026 employer: Guideposts Trust Limited
At Team Metalogic HQ in Caerphilly, we pride ourselves on fostering a collaborative and innovative work culture that empowers our Service Desk Engineers to excel in their roles. With a strong emphasis on professional development, we offer comprehensive training opportunities and a supportive environment that encourages technical mastery and career growth. Our commitment to employee satisfaction is reflected in our flexible working hours and a focus on delivering exceptional customer service, making us an outstanding employer for those seeking meaningful and rewarding employment.
