Team Metalogic is seeking a Service Desk Engineer in Caerphilly to provide first‑line IT support to client end‑users across a modern Microsoft cloud stack. The role is hybrid with hours 08:00–16:00 or 09:00–17:00, Monday to Friday, no weekends.
You’ll log and prioritise tickets in ConnectWise PSA, manage Microsoft 365 tenants, Active Directory, and basic networking. This hands‑on role is a stepping stone to 2nd/3rd line work, with a salary of £30k–£35k depending on experience and skill.
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Hybrid Service Desk Engineer — MSP IT Support in Caerphilly employer: Guideposts Trust Limited
At Team Metalogic HQ in Caerphilly, we pride ourselves on fostering a collaborative and innovative work culture that empowers our Service Desk Engineers to excel in their roles. With a strong emphasis on professional development, we offer comprehensive training opportunities and a supportive environment that encourages technical mastery and career growth. Our commitment to employee satisfaction is reflected in our flexible working hours and a focus on delivering exceptional customer service, making us an outstanding employer for those seeking meaningful and rewarding employment.
