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For Companies At a Glance
- Tasks: Manage client projects and connect them with expert advisors to drive informed decisions.
- Company: Guidepoint, a leading research enablement platform with a collaborative culture.
- Benefits: Competitive salary, bonuses, excellent medical coverage, and fun social events.
- Why this job: Join a dynamic team and make a real impact in the healthcare sector.
- Qualifications: Bachelor’s/Master's degree, strong communication skills, and a passion for client service.
- Other info: Enjoy a supportive environment with mentorship and opportunities for career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Play a vital role in Guidepoint’s success.
Interview Process
- Initial Candidate Screen
- Meet the Guidepoint Teams!
- Hiring Manager Interview
- Complete a simulated client request and gain more insight into the role
- Mock Interview
- Discuss your assessment with the Guidepoint teams
Who We Are
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
Key Responsibilities
Project Management
- Understand client requests and create outline with screening questions
- Conduct topical and company research for projects
- Contact client to clarify project if needed
- Communicate scope of project to assigned junior project managers (if applicable)
- Execute and complete projects within discussed timeline
- Properly qualify advisors before sending bios to clients
- Promptly close out projects when finished (and keep status icons on projects up to date)
- Gather client feedback for quality control, service improvement ideas, and to determine if more work is needed
- Be cost effective – monitor hourly rate, minimize prep time payments and negotiate appropriately with Advisors
- Inform Team Lead of difficult projects taking longer than 48 hrs
Client Management
- Build relationships with clients to encourage new and repeat business opportunities
- Engage new users through invitations to events, proactive push, periodic phone calls, etc.
- Work with Sales/RMs to keep abreast of status of client and any updates to contract/usage
- Interact with sales to onboard new clients and educate them on our service and offerings
- Research and know the client: obtain client coverage list and/or holdings list if at all possible
- Develop Account Plan by mapping out steps to grow the account over time
- Handle client issues in a timely manner (alert Team Lead of any major problems that arise)
- Monitor client activity monthly: research any drop-offs in usage and find ways to increase usage
- Attend and participate in meetings or calls with clients as requested by sales or Vertical Director
- Actively participate in Trials
- Liaise with Associates to custom recruit for projects as needed
- Develop relationship with industry advisors (often leads to referrals, and timely follow-up)
- Edit profiles before sending to client (if necessary)
- Record newly uncovered advisor information or expertise in Advisor profiles
- Respond promptly to advisor responses, queries, problems, etc.
- Follow Advisor Rate Change guidelines
- Keep eye out for new recruiting ideas or new recruiting resources
- Proactively notify clients of advisors that they might want to speak with
- Work with sales to determine who pushes events/teleconferences
- Market/communicate all product offerings to client (surveys, events, etc.) on a regular basis
- Identify idle users and develop engagement plan
Training, Evaluation, Staffing
- Train new Associates on proper recruiting techniques, and project execution
- Manage daily activities of Associates (if available)
- Monitor Associates’ work to ensure quality
- Interview candidates as needed
- Contribute to the development of training materials when needed
- Keep Vertical Director updated on training/progress/performance of assigned JPM (if applicable)
Compliance
- Know and follow compliance procedures
- Be knowledgeable of and follow any client-specific compliance procedures
- Screen request for compliance “red flags” and communicate them to Guidepoint Counsel
- Understand and explain Guidepoint Advisor T&C when necessary
- Communicate any other issues to GPG counsel
- Attend and participate in Team meetings and networking events
- Serve as back up for team colleagues when out of the office
- Complete additional projects and tasks as directed by Team Lead
- Contribute to development and maintenance of productive and collaborative environment for team
- Share best practices with team members
Experience You Will Bring
- Bachelor’s/Master's degree and a strong academic record required
Skills You Will Bring
- Desire to work in a client facing project management role that is KPI and metrics-driven
- Ability to work in a fast-paced, results-oriented environment
- Excellent time management and organizational skills
- Outgoing personality with the ability to speak with people at all professional levels
- Intellectual curiosity and desire to learn
- Excellent written and verbal communication skills
- Demonstrated ability to work both individually and as part of a team
- Fluency in English is a must
What We Offer
- Competitive salary, bonus and benefits
- Excellent medical coverage through BUPA
- Supportive culture that celebrates and rewards success
- Monthly Happy Hour, Social Events, Summer Fridays
- Year-round company sponsored sports and team building events
- Informal work environment
- Employee Assistance Programs
About Guidepoint
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
Project Manager, Client Service, Healthcare employer: Guidepoint
Contact Detail:
Guidepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager, Client Service, Healthcare
✨Tip Number 1
Get to know the company inside out! Research Guidepoint's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or use online platforms to simulate the interview process. This will help you get comfortable with the types of questions you might face and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and the role. Plus, it could give you a leg up if they refer you for the position!
✨Tip Number 4
Don't forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Project Manager, Client Service, Healthcare
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Project Manager role. Highlight your project management experience and client service skills that align with what we’re looking for at Guidepoint.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you’d communicate with clients.
Highlight Relevant Experience: Don’t forget to mention any previous experience in healthcare or client-facing roles. We want to see how your background can contribute to our team and help us deliver excellent results for our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Guidepoint
✨Know Your Client
Before the interview, take some time to research Guidepoint and its clients. Understand their needs and how the Client Service team connects them with experts. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Simulated Requests
Since you'll be completing a simulated client request during the interview, practice outlining potential screening questions and conducting topical research. Think about how you would clarify project details with clients and communicate effectively with your team.
✨Showcase Your Project Management Skills
Be ready to discuss your experience in project management, especially in a client-facing role. Highlight your organisational skills, ability to manage timelines, and how you've successfully handled client issues in the past.
✨Engage with the Interviewers
During the mock interview and discussions, engage actively with the Guidepoint teams. Ask insightful questions about their processes and share your thoughts on how to improve client engagement. This shows your enthusiasm and willingness to contribute to the team's success.
