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- Tasks: Manage client projects and connect them with expert advisors to enhance their business decisions.
- Company: Guidepoint, a dynamic team focused on collaboration and excellence.
- Benefits: Mentorship, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by helping clients succeed with expert insights.
- Qualifications: Strong project management skills and a knack for building client relationships.
- Other info: Join a vibrant team with hands-on leadership and exciting challenges.
The predicted salary is between 36000 - 60000 £ per year.
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Play a vital role in Guidepoint’s success.
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
Key Responsibilities:
- Project Management
- Understand client requests and create outline with screening questions
- Conduct topical and company research for projects
- Contact client to clarify project if needed
- Communicate scope of project to assigned junior project managers (if applicable)
- Execute and complete projects within discussed timeline
- Properly qualify advisors before sending bios to clients
- Promptly close out projects when finished (and keep status icons on projects up to date)
- Gather client feedback for quality control, service improvement ideas, and to determine if more work is needed
- Be cost effective – monitor hourly rate, minimize prep time payments and negotiate appropriately with Advisors
- Inform Team Lead of difficult projects taking longer than 48 hrs
- Build relationships with clients to encourage new and repeat business opportunities
- Engage new users through invitations to events, proactive push, periodic phone calls, etc. (multiple users increases client stickiness)
- Work with Sales/RMs to keep abreast of status of client and any updates to contract/usage
- Interact with sales to onboard new clients and educate them on our service and offerings
- Research and know the client: obtain client coverage list and/or holdings list if at all possible
Client Delivery Manager (Corporate & Healthcare) in London employer: Guidepoint
Contact Detail:
Guidepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Manager (Corporate & Healthcare) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by simulating the client request process. We suggest practicing with a friend or mentor to get comfortable with the types of questions you might face. The more you practice, the more confident you'll feel!
✨Tip Number 3
Showcase your project management skills during interviews. We want to see how you handle timelines and client communication. Bring examples from your past experiences that highlight your ability to manage multiple projects effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Delivery Manager (Corporate & Healthcare) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Delivery Manager role. Highlight relevant experience in project management and client relations, and don’t forget to sprinkle in some keywords from the job description to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with what we’re looking for. Keep it engaging and personal – we want to get to know the real you!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just duties. Use numbers and examples to illustrate how you’ve made an impact in previous roles. We love seeing how you’ve driven results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Guidepoint
✨Know Your Client
Before the interview, take some time to research Guidepoint and its clients. Understand their industries, challenges, and how they connect with subject-matter experts. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management. Think of specific examples where you've successfully managed projects, met deadlines, and communicated effectively with clients. Highlighting these skills will align well with the responsibilities of a Client Delivery Manager.
✨Practice Mock Scenarios
Since the interview includes a simulated client request, practice handling hypothetical scenarios. Think about how you would clarify client needs, conduct research, and communicate with team members. This will help you feel more confident and ready to tackle the mock interview.
✨Engage with the Interviewers
During the interview, make sure to engage with the interviewers. Ask insightful questions about the team dynamics, mentorship opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in being a part of the team.
