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For Companies At a Glance
- Tasks: Manage client accounts, deliver expert insights, and ensure top-notch customer service.
- Company: Join a dynamic team at Guidepoint, where collaboration drives success.
- Benefits: Enjoy mentorship, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by connecting clients with experts and enhancing their business decisions.
- Qualifications: Strong communication skills and a passion for project management.
- Other info: Fast-paced role with opportunities for upward mobility and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Overview: The Client Service team connects Guidepoint's clients with subject-matter experts to better inform their business decisions. They take the time to understand each client's specific research needs and deliver the experts closest to the topic, often within hours.
Interview Process:
- Meet your Guidepoint Recruiter
- Initial Candidate Screen
- Meet the Guidepoint Teams
- Hiring Manager Interview
- Mock Assessment (Role dependent)
- Complete a simulated client request and gain more insight into the role
- Mock Interview
- Discuss your assessment with the Guidepoint teams
- Interview Process Outcome
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth
What You Will Own:
- Manage and retain existing client accounts
- Penetrate multiple users
- Provide excellent customer service
- Grow client accounts
- Send multiple screened, quality advisors per project asap
- Contact client to obtain new projects
- Push events, teleconferences or new advisors
- Convert Trials to full clients through excellent service during trial period
Key Responsibilities:
- Understand client requests and create outline with screening questions
- Conduct topical and company research for projects
- Contact client to clarify project if needed
- Communicate scope of project to assigned junior project managers (if applicable)
- Execute and complete projects within discussed timeline
- Properly qualify advisors before sending bios to clients
- Promptly close out projects when finished (and keep status icons on projects up to date)
- Gather client feedback for quality control, service improvement ideas, and to determine if more work is needed
- Be cost effective – monitor hourly rate, minimize prep time payments and negotiate appropriately with Advisors
- Inform Team Lead of difficult projects taking longer than 48 hrs
Client Management:
- Build relationships with clients to encourage new and repeat business opportunities
- Engage new users through invitations to events, proactive push, periodic phone calls, etc.
- Work with Sales/RMs to keep abreast of status of client and any updates to contract/usage
- Interact with sales to onboard new clients and educate them on our service and offerings
- Research and know the client: obtain client coverage list and/or holdings list if at all possible
Client Delivery Manager in London employer: Guidepoint
Contact Detail:
Guidepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Guidepoint on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Research common questions for Client Delivery Managers and practice your answers. We recommend doing mock interviews with friends or using online resources to get comfortable.
✨Tip Number 3
Show off your project management skills! During the interview, share specific examples of how you've successfully managed client accounts or projects in the past. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Client Delivery Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Delivery Manager role. Highlight your project management and customer service skills, as these are key to what we do at Guidepoint. Show us how your experience aligns with our mission!
Showcase Your Team Spirit: We love a collaborative vibe! In your application, share examples of how you've worked in teams to achieve goals. This will help us see how you fit into our team-oriented culture and how you can contribute to our success.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get to the point quickly. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Guidepoint
✨Know Your Client Inside Out
Before the interview, take some time to research Guidepoint and its clients. Understand their business model, key services, and recent projects. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Role-Specific Scenarios
Since the interview includes a mock assessment, practice handling client requests and project management scenarios. Think about how you would approach understanding client needs and managing timelines effectively. This will demonstrate your problem-solving skills.
✨Showcase Your Collaborative Spirit
Guidepoint values teamwork, so be ready to discuss examples of how you've worked collaboratively in the past. Highlight your ability to build relationships with clients and colleagues alike, as this is crucial for success in the Client Delivery Manager role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, mentorship opportunities, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your career goals.